Apprentice

WELCOME TO SITA

PURPOSE

KEY RESPONSIBILITIES

• Ensure SLA with the shortest restoral times possible.
• You will carry out incident management to internal or external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
• Capable of managing the replacement of faulty equipment through the use of spares and ensuring timely replenishment.
• Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations.
• To provide the highest level of Service Operation availability ensuring Systems and Products are properly configured and maintained
• Use the appropriate tools and equipment to perform the installation, intervention, and repairs.
• Report and escalate to the next level those problems which cannot be resolved.
• Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations.
• To provide onsite support to Users during the cutover of the services.
• He / She is agreeable on 24 x 7 shifts duty

EXPERIENCE

• Diploma, Bachelor's degree or equivalent in Computer Science or a related field equivalent.
• Excellent problem-solving and critical-thinking skills.
• Basic knowledge of computer hardware components and systems.
• Strong attention to detail and ability to follow instructions.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic knowledge of network hardware, including routers, switches, and firewalls.
• Should be flexible to work evenings or weekends as required.
• This role requires flexibility to work in rotating shifts, including night shifts.
• Ability to stay composed and perform effectively in high-pressure environments.
• Must be able to adapt quickly to new processes, tools, and technologies.
• Having valid Indian passport will be an advantage