APP/PROD Support-Gen AI

JD Summary:

We are seeking a talented SQL, Python, and Azure administrator with 5-8 years of relevant experience. The ideal candidate will be responsible for managing and maintaining in-house application systems and Azure cloud environments. Key responsibilities include troubleshooting issues, optimizing performance, and ensuring the security and reliability of the overall infrastructure.

• Demonstrated experience managing and supporting production operations and environments.
• Good knowledge of Azure cloud environments.
• Strong scripting skills in Shell scripting and Python.
• Familiarity with containerization tools such as Docker and Kubernetes, especially for cloud workloads.
• Experience with Azure Data Bricks, Data Factory, and Event Hubs.
• Exposure to OpenAI, Azure AI Services, Cosmos DB, and large language models (LLMs) is a plus.
• Proficient in data analytics tools and languages such as Kusto Query Language (KQL).
• Design, write, and optimize SQL queries to retrieve, update, and manipulate data efficiently.
• Ensure queries are well-structured, readable, and follow best practices for performance and maintainability.
• Use joins, subqueries, aggregations, and window functions as needed to meet business requirements.
• Troubleshoot, debug, and optimize existing Python code for maximum efficiency and reliability.
• Automate repetitive tasks and workflows to improve operational efficiency.
• Knowledge of REST APIs and integration within cloud-based solutions.
• Ability to collaborate effectively with DevOps and development teams to support and enhance cloud applications.
• Proactively monitor, prioritize, and resolve high-severity (P1/P2) tickets, ensuring timely response and adherence to defined SLAs.
• Serve as the primary point of contact during critical incidents, coordinating rapid response efforts to minimize business impact.
• Effective collaborator and strong team player, able to work across multiple departments and thrive in fast-paced environments.
• Proven experience managing production environments and day-to-day production operations.
• Implement and maintain monitoring and alerting solutions to ensure application health and performance.
• Willingness and ability to provide 24/7 production support, including incident response and resolution.
• Proficient in ticketing tools such as JIRA, ServiceNow, AOTS.
• Solid understanding of IT service management processes: incident, change, and problem management.
• Skilled in maintaining accurate documentation for incidents, changes, and configurations.

Roles and Responsibilities:

• Should be responsible for providing technical support, administrative support and troubleshoot the issues for the day-to-day operations. Should be able to resolve the technical issues to meet the SLA's.
• Should also be responsible for monitoring the systems, providing technical assistance, managing incidents, and ensuring the stability of the systems.
• Solid understanding of Python frameworks (e.g., Flask, Django, FastAPI).
• Exposure to AI/ML libraries and services (e.g., OpenAI, Azure AI Services).
• Providing 247 operational support to all production practices on holidays and weekends.
• Coordinating with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production tickets.
• Acting as the point of contact for the infra production eco system.
• Candidate should enhance the quality by value adds, automation, optimization etc.

Education and Qualifications:

• Must have bachelors degree or master’s degree in science / computer applications or equivalent.
• Certification in Linux and Azure cloud platform