Job
Description
Role Overview: At Zuora, you will be a Systems Administrator in the dynamic Customer Experience (CX) team, playing a critical role in ensuring the seamless operation of sales, marketing, and post-sales applications. Your key responsibility will be to manage and administer key CX applications, ensuring optimal performance across post-sales environments. You will collaborate with cross-functional teams to optimize and integrate post-sales applications, contributing to the success of customer-facing operations and aligning with business needs. This role offers an exciting opportunity to work in a fast-paced, evolving environment where your expertise and leadership will directly impact the company's strategic goals. Key Responsibilities: - Manage and administer key CX applications to ensure optimal performance across post-sales environments - Perform system configuration, troubleshooting, and issue resolution for core post-sales platforms, coordinating with vendors when necessary - Collaborate with cross-functional teams to optimize and integrate post-sales applications, ensuring alignment with business needs - Contribute to the ownership of post-sales platforms, processes, team enablement, data insights, and tracking to improve the customer journey - Assist in building and driving process, change management, systematic practice, and tooling for post-sales functions across product lines - Be a confident, hands-on individual contributor with the ability to drive execution based on data and lead with creative problem-solving - Coordinate with cross-functional leaders, communicate effectively, and influence through expertise on process and systems Qualifications Required: - Bachelor's degree or equivalent experience in a relevant field such as customer success, operations, business analysis, data analytics, computer science, or database administration - Proven expertise in configuring and troubleshooting Salesforce, Gainsight, Certinia, and other post-sales platforms - Gainsight Administrator certification strongly preferred; additional certifications in Salesforce and Certinia are a plus - Excellent interpersonal and communication skills to work effectively with cross-functional teams - Eagerness to stay updated with emerging CX technologies and contribute to continuous improvement initiatives - Demonstrated rapid, self-driven learning of unfamiliar systems/software - Strategic thinking, prioritization skills, and a problem-solving mindset with a focus on systems - Gainsight experience is a must for this role Additional Details of the Company: Zuora is a pioneer in the industry, constantly evolving and challenging its employees in new ways to think differently, iterate often, and learn constantly. As a Zuora employee, referred to as ZEOs, you will be empowered to take ownership and make a significant impact. The company fosters collaboration, open exchange of ideas, and a commitment to creating what's next possible for customers, community, and the world. Please note that this is a hybrid position, allowing you to work both remotely and in the office. Join Zuora as a Systems Administrator and be part of a team that values inclusivity, high performance, and continuous learning. Role Overview: At Zuora, you will be a Systems Administrator in the dynamic Customer Experience (CX) team, playing a critical role in ensuring the seamless operation of sales, marketing, and post-sales applications. Your key responsibility will be to manage and administer key CX applications, ensuring optimal performance across post-sales environments. You will collaborate with cross-functional teams to optimize and integrate post-sales applications, contributing to the success of customer-facing operations and aligning with business needs. This role offers an exciting opportunity to work in a fast-paced, evolving environment where your expertise and leadership will directly impact the company's strategic goals. Key Responsibilities: - Manage and administer key CX applications to ensure optimal performance across post-sales environments - Perform system configuration, troubleshooting, and issue resolution for core post-sales platforms, coordinating with vendors when necessary - Collaborate with cross-functional teams to optimize and integrate post-sales applications, ensuring alignment with business needs - Contribute to the ownership of post-sales platforms, processes, team enablement, data insights, and tracking to improve the customer journey - Assist in building and driving process, change management, systematic practice, and tooling for post-sales functions across product lines - Be a confident, hands-on individual contributor with the ability to drive execution based on data and lead with creative problem-solving - Coordinate with cross-functional leaders, communicate effectively, and influence through expertise on process and systems Qualifications Required: - Bachelor's degree or equivalent experience in a relevant field such
