Application/Analytics Support

We are looking for a skilled  Automation Developer to join our dynamic team. In this role, you will be responsible for developing, supporting, and enhancing automation tools and templates that streamline our business processes. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to collaborate effectively with cross-functional teams. If you are passionate about leveraging technology to improve operational efficiency and thrive in a fast-paced environment, we encourage you to apply.

Key Responsibilities

• Develop new software solutions, provide ongoing production support, and implement enhancements and bug fixes for tools and templates used across multiple programs and projects.
• Understand key business processes and project goals to identify opportunities for process improvements through tool/template enhancements or new development.
• Follow the complete Software Development Life Cycle (SDLC) for all technical changes, ensuring quality and compliance standards are met.
• Provide timely support to Solution Architects, Technical Program Managers, Scrum Masters, and Senior Managers via various channels including Microsoft Teams, JIRA, and email.
• Handle standard support requests such as bug fixes, feature enhancements, and new feature development, along with ad-hoc requests like data extraction, custom reporting, and tool usage analysis.
• Demonstrate proficiency in developing custom applications, dashboards, and reports using technologies such as Microsoft Power Platform, Power BI, JIRA, and Confluence.
• Design and implement integrations and secure protocols for custom applications and tools as required.
• Continually learn and adapt to new technologies driven by project needs and evolving technical strategies.
• Reverse engineer existing custom applications and produce comprehensive documentation detailing design and functionality.
• Create technical diagrams and system designs using visual diagramming tools like Lucid and Visio.
• Communicate technical concepts effectively to both technical and non-technical audiences through presentations and documentation.
• Escalate technical risks and project issues promptly to ensure timely resolution.
• Manage multiple projects simultaneously, prioritizing tasks effectively while identifying potential risks to quality and timelines.
• Facilitate discussions with business and technical stakeholders regarding features, bug fixes, and system enhancements.

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Proven experience in software development, particularly in automation and tool support within enterprise environments.
• Strong proficiency in Microsoft Power Platform, Power BI, JIRA, Confluence, and related tools.
• Hands-on experience with integration patterns, security protocols, and custom application development.
• Ability to reverse engineer existing systems and prepare detailed technical documentation.
• Ability to reverse engineer existing systems and prepare detailed technical documentation.
• Skilled in creating technical diagrams and design documentation using tools like Lucid and Visio.
• Excellent communication and presentation skills, capable of explaining complex technical concepts clearly.
• Demonstrated ability to manage multiple priorities, adapt to changing requirements, and work under tight deadlines.
• Experience in collaborating with diverse teams, including business stakeholders and technical teams.
• Willingness to learn new technologies and adapt to evolving project requirements.

Preferred Qualifications

• Experience with additional automation tools and programming languages.
• Familiarity with agile methodologies and SDLC best practices.
• Prior experience working in a fast-paced, collaborative environment.