Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Storage Area Networks (SAN) Architecture and Design

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your deep product knowledge to accurately diagnose issues and design effective resolutions, all while maintaining a commitment to quality and exceptional communication. Your role will be pivotal in ensuring client satisfaction and the smooth functioning of our world-class systems.

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate knowledge sharing sessions to enhance team capabilities.

Monitor and evaluate team performance to ensure alignment with project goals.
Professional & Technical Skills:
Must To Have Skills:Proficiency in Storage Area Networks (SAN) Architecture and Design.

Strong understanding of network protocols and storage technologies.

Experience with troubleshooting and resolving SAN-related issues.

Familiarity with data backup and recovery solutions.

Ability to design and implement SAN solutions tailored to client needs.
Additional Information:

The candidate should have minimum 5 years of experience in Storage Area Networks (SAN) Architecture and Design.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification15 years full time education