Application Tech Support Practitioner

5 - 10 years

1 - 5 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description



Project Role :
Application Tech Support Practitioner

Project Role Description :
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :SUSE Linux Administration

Good to have skills :
Microsoft Azure Architecture, AWS Administration, Google Cloud Compute Services
Minimum 5 year(s) of experience is required

Educational Qualification :
15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:
  • Expected to be an SME.
  • Collaborate and manage the team to perform.
  • Responsible for team decisions.
  • Engage with multiple teams and contribute on key decisions.
  • Provide solutions to problems for their immediate team and across multiple teams.
  • Ensure effective communication within the team.
  • Implement best practices for system and application support.
  • Conduct regular performance evaluations for team members.
    Professional & Technical
    Skills:
  • 6+ years of experience in Linux (This role is for L4 hence strong troubleshooting knowledge is required)
  • 4+ years of experience in any public cloud (Azure or AWS or GCP) (This role is for L4 hence in depth troubleshooting knowledge is required)
  • Must have good understanding in public cloud network topics such as Peering, routing, firewall rules, NSG/NACL, VPC/VNET, LB, etc..
  • Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated Level 4 issues
  • Very good understanding on varies services like DNS,LDAP,DHCP,Networking,PXE,SFTP,Samba and etc..
  • Must know scripting
  • Must be comfortable with OnCall
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in SUSE Linux Administration.
  • This position is based at our Bengaluru office.
  • A 15 years full-time education is required.

    Qualifications

    15 years full time education
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    Accenture

    Professional Services

    Dublin

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