Application Tech Support Practitioner

Job Description

Project Role: Application Tech Support Practitioner Project Role Description: As an Application Tech Support Practitioner , you will serve as the ongoing interface between the client and the system or application, ensuring smooth system operations. Your primary responsibility will be to provide quality support, using your exceptional communication skills and deep product knowledge to diagnose and resolve client issues. Your role will involve understanding client challenges, offering tailored solutions, and ensuring the optimal functioning of our systems. Key Responsibilities: Act as a Subject Matter Expert (SME) in Network Security Operations , collaborating with your team to resolve complex technical issues. Take ownership of team decisions , guiding the team on resolving technical challenges and improving service delivery. Collaborate with multiple teams to provide solutions and ensure seamless communication and resolution of issues. Work directly with clients to understand their issues and provide effective, tailored solutions based on deep product and technical knowledge. Monitor and resolve system or application issues , ensuring optimal performance and smooth operations for clients. Ensure customer satisfaction by delivering exceptional support, addressing client concerns, and maintaining high service standards. Must-Have Skills: Proficiency in Network Security Operations . In-depth understanding of network security principles and protocols. Experience in implementing and managing network security solutions . Strong knowledge of firewall technologies , intrusion detection/prevention systems , and network monitoring tools . Familiarity with incident response procedures and the ability to resolve security-related issues effectively. Experience Required: A minimum of 5 years of experience in Network Security Operations . Educational Qualification: 15 years of full-time education is required.