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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

2 - 6 years

4 - 8 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

switching configuring enterprise network operations routing troubleshooting eigrp networking bgp presales ssl telecommunication ospf sdwan vlan firewall enterprise business cisco routers installation cisco switches hsrp mpls ccna juniper routers

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time education Key Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualifications Any degree 15 years of Full time education

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Accenture

www.accenture.com

Professional Services

Dublin

600,000+ Employees

36723 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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