Application Tech Support Practitioner

Job Description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : Workplace Technology Solutions Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Citrix Virtual Apps and Desktop Administration system. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Provide ongoing support to clients, addressing their queries and concerns. - Troubleshoot system or application issues and provide timely resolutions. - Collaborate with the team to identify and implement process improvements. - Stay updated with the latest industry trends and technologies. - Assist in training and mentoring junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration. - Good To Have Skills: Experience with Workplace Technology Solutions. - Strong understanding of Citrix Virtual Apps and Desktop Administration. - Experience in troubleshooting and resolving system or application issues. - Knowledge of virtualization technologies and concepts. - Familiarity with ITIL processes and best practices. Additional Information: - The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration. - This position is based at our Bengaluru office. - A 15 years full-time education is required. 15 years full time education