Application Tech Support Practitioner

 About The Role  

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Unified Communication and Collaboration Implementation

Good to have skills :NA
Minimum 3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are looking for an experienced Tester with a strong background in testing Java-based contact centre applications. The candidate should have hands-on experience in IVR testing, including functional, regression, and performance testing using JMeter, Cyara, and manual testing techniques.This role involves validating the end-to-end IVR call flows, ensuring seamless integration with backend Java services, and verifying overall system stability and performance. Roles & Responsibilities:-Perform functional, regression, and integration testing of IVR systems and Java-based backend services.-Design and execute test cases and test scripts for end-to-end IVR call flow testing.-Use Cyara for automated IVR testing and voice call flow validation.-Conduct performance and load testing of IVR systems using JMeter.-Perform manual testing for new call flows, voice prompts, and routing logic.-Validate IVR behaviour, DTMF input handling, and call transfer scenarios.-Collaborate with development and operations teams to troubleshoot issues and verify defect fixes.-Document test results, defects, and prepare test summary reports.-Ensure testing aligns with overall Contact Center quality standards and project timelines. Professional & Technical
Skills:

-5??8 years of experience in Contact Center or IVR application testing.-Strong experience in testing Java-based applications and backend integrations.-Hands-on experience with Cyara for IVR automation testing.-Proficiency in JMeter for load and performance testing of IVR systems.-Good understanding of manual testing processes and test case design.-Experience testing end-to-end call flows ?? from call initiation to agent transfer.-Strong analytical and troubleshooting skills in complex telephony and IVR environments.-Familiarity with Contact Center concepts (SIP, call routing, CTI, etc.) is a plus.
Additional Information:-Bachelor??s degree in computer science, Information Technology, or related field.-Proven experience in IVR and Contact Center testing with Cyara and JMeter tools.-Excellent communication skills and ability to collaborate with cross-functional teams. Qualification 15 years full time education