Application Support Specialist (UNIX/SQL Support)

Responsibilities :

A day in the life of an Infoscion:

Support the Service & Products across several technical domains with full spectrum of Production Support responsibilities

Uphold high standards for timely issue resolution

Ensure workflows, processes, tooling and applications are of the highest quality standard

Contribute expertise to the management of existing and new IT products and services

Define workarounds for known errors and initiate process improvements

Maintain a knowledge database

Flexible to work in APAC/EMEA hours

Additional Responsibilities:

Knowledge of more than one technology

Basics of Architecture and Design fundamentals

Knowledge of Testing tools

Knowledge of agile methodologies

Understanding of Project life cycle activities on development and maintenance projects

Understanding of one or more Estimation methodologies, Knowledge of Quality processes

Basics of business domain to understand the business requirements

Analytical abilities, Strong Technical Skills, Good communication skills

Good understanding of the technology and domain

Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods

Awareness of latest technologies and trends

Excellent problem solving, analytical and debugging skills

Technical and Professional Requirements:

ideally 4-6 years of hands-on experience in IT support role within Financial services industry

proficient with software development tools, such as Unix, Shell Scripting, Oracle, Sybase, MSSQL, Autosys, Informatica, Splunk, AppDynamics, Java

good Knowledge of ITIL processes, knowledge of Cloud Technologies (Azure), RESTful APIs, Microservices, Compliance and Legal IT systems is an added advantage.

ability to solve complex issues, good at problem statement analysis and solution design thinking

track record of influencing senior IT stakeholders and business partners

confident communicator that can explain technology to non-technical audiences

capable of understanding client needs and translating this into products and services

contribute expertise to the management of existing and new IT products and services

define workarounds for known errors and initiate process improvements

maintain a knowledge database

flexible to work in APAC/EMEA hours