Application Support Engineer

Company Overview: We are a technology-driven financial services firm specializing in providing high-performance trading platforms and broking solutions. Our products serve top brokers and trading institutions across the capital markets. With innovation at our core, we build scalable and secure systems that keep the financial markets running smoothly. For more details, pls visit: https://tradelab.in/ Role Summary: We are seeking experienced Application Support Engineers to join our client-facing support team. The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading environment. Key Responsibilities: Act as the primary contact for clients reporting issues related to trading applications and platforms. Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time). Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution. Provide clear and timely updates to clients and stakeholders regarding issue status and resolution. Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits. Offer appropriate and effective resolutions for client queries on functionality, performance, and usage. Communicate proactively with clients about upcoming product features, enhancements, or changes. Build and maintain strong relationships with clients through regular, value-added interactions. Collaborate in conducting UAT, release validations, and production deployment verifications. Assist in root cause analysis and post-incident reviews to prevent recurrences. Required Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field. 2+ years in Application/Technical Support, preferably in the broking/trading domain. Sound understanding of capital markets - Equity, F&O, Currency, Commodities. Strong technical troubleshooting skills - Linux/Unix, SQL, log analysis. Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle. Excellent communication and interpersonal skills for effective client interaction. Ability to work under pressure during trading hours and manage multiple priorities. Customer-centric mindset with a focus on relationship building and problem-solving. Nice to Have: Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools. Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations. Knowledge of scripting (Shell/Python) and basic networking is a plus. Familiarity with cloud environments (AWS/Azure) and monitoring tools. Why Join Us? Be part of a team supporting mission-critical systems in real-time. Work in a high-energy, tech-driven environment. Opportunities to grow into domain/tech leadership roles. Competitive salary and benefits, health coverage, and employee wellness programs