Application Support Engineer

Job Description

Job Role: Application Support Location: Bangalore Job Type: C2H Job Description: Act as first point of contact in 24/7 operations center for responding to systems alerts generated via monitoring tools. Collaborate with development team, to understand the issues and logs and to resolve/escalate incidents/problems. Collaborate with colleagues, peers, senior systems analysts, and managers to resolve/escalate incidents/problems. Prioritize issues based on impact and urgency, transfer or escalate where required. Highlight wide impact issues and coordinate with relevant teams to facilitate resolution within SLA. Identify similarities, patterns of repetitive tickets and flag it to Senior Systems Analyst / Managers to get a solution/workaround. Collaborate with L3 teams to carry out all phases of testing activities for UI, middleware and API based applications. Work with colleagues to provide resolution in an effective, empathic and timely manner. Customer focused, demonstrates empathy, even when under pressure with clear and concise communications. Self-motivated, team player & adaptable to new technology Possesses knowledge of relevant SLA s and their implications for support Skills relevant for the job Knowledge on ITIL concepts Incident Management experience Data analytics and reporting API framework knowledge Working experience on Monitoring tools Splunk , NewRelic / Any SQL Should be able to build & Execute queries. Working experience with Build tools, GIT, CI/CD Jenkins, Integration tools TIBCO Experience in testing activities for UI, middleware & API based applications