Posted:1 month ago|
Platform:
Work from Office
Full Time
job Responsibilities
• Take end-to-end ownership of technical product issues, including troubleshooting, identification ofroot cause, and issue resolution and communication.• Manage technical escalations to the appropriate teams, ensuring timely response and resolution inaccordance with SLAs.• Actively monitor, diagnose, and triage issues. Liaise closely with the team to ensure effective handlingtowards successful resolution.• Provide timely responses to internal and external technical client inquiries.• Ability to follow and improve Incident Managements processes and procedures.• Work with engineering and Product Management teams for resolution of customer issues• Serve as the technical subject matter expert (SME) for specific areas of the platform, taking co-ownership of design, implementation, and ongoing improvements.• Own and drive the resolution of complex technical challenges within your area of expertise, proactivelyidentifying and mitigating potential risks.
Sampoorna Consultants
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