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1.0 - 4.0 years
2 - 7 Lacs
hyderabad
Work from Office
Application Support Engineer - J49876 Role & responsibilities job Responsibilities • Take end-to-end ownership of technical product issues, including troubleshooting, identification of root cause, and issue resolution and communication. • Manage technical escalations to the appropriate teams, ensuring timely response and resolution in accordance with SLAs. • Actively monitor, diagnose, and triage issues. Liaise closely with the team to ensure effective handling towards successful resolution. • Provide timely responses to internal and external technical client inquiries. • Ability to follow and improve Incident Managements processes and procedures. • Work with engineering and Product Manageme...
Posted 1 month ago
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