Application Support Engineer - .Net

You will be working as an Applications Support Engineer at Optimum Info, a company dedicated to developing innovative software solutions for the Network Development and Field Operations sectors within the Automotive, Power Sports, and Equipment industries. Your role will involve analyzing issues, identifying solutions, and effectively communicating with users to enhance customer experience and workplace effectiveness. Key Responsibilities: - Receive and log issues and requests through the organization's ticketing system. - Provide timely incident acknowledgment and responses. - Classify and prioritize support tickets for resolution. - Offer functional clarification and responses to end users" queries. - Analyze and promptly close tickets within defined turnaround times. - Investigate and resolve issues by querying databases or providing workarounds. - Escalate bug reports to the next level of support and offer functional workarounds to users. - Collaborate with end users and the next level of support to resolve issues efficiently. - Document resolutions provided to build a knowledge base over time. Desired Qualifications And Experience: - Quick learning ability for application features and functionalities. - Proficiency in querying databases and utilizing tools to assist users in issue resolution. - 1-2 years of experience in a professional services organization, focusing on IT systems. - Prior experience in a customer-facing Application support role. - Strong written, presentation, and oral communication skills. - Familiarity with .NET framework, C# language, jQuery, Bootstrap, and SQL Server OR web application testing. - Exposure to public cloud environments, preferably Azure. Education: - Bachelor's degree in engineering, computer science, or a related field. Other Attributes: - Desirable knowledge of automotive sales and business processes. - Strong customer service orientation. - Analytical, troubleshooting, and problem-solving skills. - Emphasis on maintaining detailed documentation. - Experience in a team-oriented, collaborative environment. - Proficiency in MS Office tools such as Word, Excel, and PowerPoint. - Ability to work in assigned shifts with structured handovers at the start and end of each shift.,