Application Support Engineer - .Net

As an Engineer - Applications Support at Optimum Info, you will play a crucial role in analyzing issues, identifying solutions, and effectively communicating with users. Your primary focus will be on addressing user queries or issues reported through the organization's ticketing platform or other supported channels. Key Responsibilities: - Receive and log issues and requests through the organization's ticketing system. - Provide timely incident acknowledgment and responses. - Classify and prioritize support tickets for resolution. - Offer functional clarification and responses to end users" queries. - Analyze and promptly close tickets within defined turnaround times. - Investigate and resolve issues by querying databases or providing workarounds. - Escalate bug reports to the next level of support and offer functional workarounds to users. - Collaborate with end users and the next level of support to resolve issues efficiently. - Document resolutions provided to build a knowledge base over time. Desired Qualifications And Experience: - Quick learning ability for application features and functionalities. - Proficiency in querying databases and utilizing tools to assist users in issue resolution. - 1-2 years of experience in a professional services organization, focusing on IT systems. - Prior experience in a customer-facing Application support role. - Strong written, presentation, and oral communication skills. - Familiarity with .NET framework, C# language, jQuery, Bootstrap, and SQL Server OR web application testing. - Exposure to public cloud environments, preferably Azure. Education: - Bachelor's degree in engineering, computer science, or a related field. In addition to the above, Optimum Info emphasizes exceptional customer service and empowers its employees, offering opportunities for learning and career growth. Joining the team provides a chance to manage high-impact business solutions. The company culture places a strong emphasis on exceptional customer service and empowering employees, which are fundamental to its growth and achievements.,