Application Support Engineer I Gurgaon/Noida/Chennai I Full-time

• Troubleshoot issues in production environments.

• Implement ITIL best practices, resulting in quicker, more accurate service to the customers.

• Ensure Client SLAs are met Manage deliverables for critical applications by working with Business users and understanding IT/business SLAs.

• Troubleshoot Major Incidents, involve and engage all necessary teams, create post-mortems, and ensure closure of incidents.

• Willingness to work in a roster model and shifts.

• Flexibility to support complex ecosystems.

Project Management

• Lead and manage end-to-end project lifecycles, ensuring deliverables meet quality standards and deadlines.

• Develop project plans, schedules, and budgets, and track progress against milestones.

• Coordinate with cross-functional teams to gather requirements and provide regular project updates.

• Identify and mitigate project risks, ensuring successful project delivery.

• Facilitate effective communication between technical and non-technical stakeholders.

Collaboration

• Respond to user issues, working with the Development team or external support teams for resolution.

• Perform ITIL Problem Management process activities to remediate chronic problems.

• Contribute to and maintain support knowledge base.

• Monitor systems for possible issues, performing system health checks as required.

• Work closely with development & IT infrastructure teams to incorporate checklists and validate maintenance activity steps.

• Monitor production applications and environments.

• Document and maintain installation and operations procedures.

• Participate in deployment and configuration management activities.

• Coach or manage teams as applicable.

• Research issues to ensure service level agreements are met.

• Collaborate with Dev/L3 teams on incidents/triages and change reviews.

• Participate in the 24 7 support coverage as needed.

Requirements and Skills

• 5+ years of experience in IT operations with focus on system monitoring, performance tuning, and troubleshooting enterprise applications.

• 4+ years in an SRE role managing modern observability solutions.

• 5+ years of development experience on enterprise-class applications: JavaScript/Java, SQL, Spring Boot & Microservices.

• 5+ years managing and implementing observability platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana).

• 5+ years of experience in cloud computing platforms (AWS, Azure, GCP).

• Experience with container orchestration tools like Kubernetes and Docker.

• Familiarity with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab, ArgoCD).

• Experience developing monitoring and logging standards for infrastructure, platforms, and applications.

• Experience implementing event correlation policies and related rules.

Required Technical Skill Set

• ServiceNow: Incident, Problem, Change, and Knowledge Management

• Primary Skills (Mandatory):

• Secondary Skills (Mandatory):

• CI/CD pipelines and automation tools (e.g., Jenkins, GitLab, ArgoCD)

• SRE mindset

Incident and Problem Resolution

• Excellent problem-solving skills, able to manage multiple tasks and prioritize effectively.

• Proven ability to troubleshoot and resolve complex technical issues related to observability platforms.

• Experience managing customer issues and requests, providing timely and effective solutions.

• Passion for working with legacy systems and facing new challenges.

What We Offer

We offer a competitive salary, performance-based incentives, and a supportive work environment that encourages professional growth and development. If you are a dynamic and results-driven professional with expertise in the Application Operation Team, we want to hear from you!