Application Support Engineer I Gurgaon/Noida/Chennai I Full-time Barycenter Technologies

6.0 - 7.0 years

1 - 4 Lacs

maredumilli

Work from Office

Troubleshoot issues in production environments. Implement ITIL best practices, resulting in quicker, more accurate service to the customers. Ensure Client SLAs are met Manage deliverables for critical applications by working with Business users and understanding IT/business SLAs. Troubleshoot Major Incidents, involve and engage all necessary teams, create post-mortems, and ensure closure of incidents. Willingness to work in a roster model and shifts. Flexibility to support complex ecosystems. Project Management Lead and manage end-to-end project lifecycles, ensuring deliverables meet quality standards and deadlines. Develop project plans, schedules, and budgets, and track progress against milestones. Coordinate with cross-functional teams to gather requirements and provide regular project updates. Identify and mitigate project risks, ensuring successful project delivery. Facilitate effective communication between technical and non-technical stakeholders. Collaboration Respond to user issues, working with the Development team or external support teams for resolution. Perform ITIL Problem Management process activities to remediate chronic problems. Contribute to and maintain support knowledge base. Monitor systems for possible issues, performing system health checks as required. Work closely with development & IT infrastructure teams to incorporate checklists and validate maintenance activity steps. Monitor production applications and environments. Document and maintain installation and operations procedures. Participate in deployment and configuration management activities. Coach or manage teams as applicable. Research issues to ensure service level agreements are met. Collaborate with Dev/L3 teams on incidents/triages and change reviews. Participate in the 24 7 support coverage as needed. Requirements and Skills 5+ years of experience in IT operations with focus on system monitoring, performance tuning, and troubleshooting enterprise applications. 4+ years in an SRE role managing modern observability solutions. 5+ years of development experience on enterprise-class applications: JavaScript/Java, SQL, Spring Boot & Microservices. 5+ years managing and implementing observability platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana). 5+ years of experience in cloud computing platforms (AWS, Azure, GCP). Experience with container orchestration tools like Kubernetes and Docker. Familiarity with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab, ArgoCD). Experience developing monitoring and logging standards for infrastructure, platforms, and applications. Experience implementing event correlation policies and related rules. Required Technical Skill Set ServiceNow: Incident, Problem, Change, and Knowledge Management Primary Skills (Mandatory): Cloud platforms (AWS, Azure, GCP), Java Secondary Skills (Mandatory): JavaScript, SQL, Spring Boot & Microservices, PL/SQL, Splunk, MariaDB, GoldenGate, AppDynamics, Grafana, Putty, Rally, ELK, Prometheus CI/CD pipelines and automation tools (e.g., Jenkins, GitLab, ArgoCD) SRE mindset Incident and Problem Resolution Excellent problem-solving skills, able to manage multiple tasks and prioritize effectively. Proven ability to troubleshoot and resolve complex technical issues related to observability platforms. Experience managing customer issues and requests, providing timely and effective solutions. Passion for working with legacy systems and facing new challenges. What We Offer We offer a competitive salary, performance-based incentives, and a supportive work environment that encourages professional growth and development. If you are a dynamic and results-driven professional with expertise in the Application Operation Team, we want to hear from you!

Posted 8 hours ago

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