Application Support Engineer

Job Summary: Serves as a systems analyst on the Cross Functional Team, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. Ensures all applications are well-behaved and functioning properly. Assists with verifying that all device platforms and OSs (Windows, AIX, UNIX, LINUX, etc. ) are properly configured to support production, test, and development environments effectively and efficiently. Additionally, incumbents will perform all application migrations, upgrades, and installations in multiple environments. This effort requires close coordination with all members of Operations IT. This position works under general supervision and direction.

Essential Job Duties and Responsibilities:

• Performs day-to-day application administration.
• Monitors and manages application and infrastructure health.
• Resolves incidents and takes ownership of incidents and sees them to full resolution, escalating as necessary.
• Responds to end-user trouble requests through the enterprise ticketing system
• Installs and upgrades applications on all platforms.
• Maintains secure applications.
• Assists by interfacing with other teams on all software releases.
• Provides sign-off on various release gateways.
• Troubleshoot server and workstation hardware across several manufacturers and platforms (including, but not limited to Cisco, Dell, HP, NetApp).
• Provides assistance with Windows, UNIX, LINUX, AIX, and HP-UX based platforms in relation to application function and performance.
• Monitors system backup/restore/failover software and hardware.
• Assists in the installation and configuration of databases.
• Assists in installing, configuring, and operating monitoring software such as SolarWinds.
• Develops knowledge base articles describing installation-specific configurations and processes.
• Ensures consistency and professionalism of all incident notes and resolution information.

General Duties and Responsibilities:

• Comply with Cubic s Quality Management System
• Comply with Cubic Occupational Health, Safety, and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organizations
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:

• Four-year college degree in computer science or related technical field. OR equivalent years of experience in lieu of a degree.
• Three (3)+ years of systems administration/analyst experience.
• Knowledge and experience in supporting applications and Infrastructure.
• Hands-on experience providing Level 3 application and production support.
• Must be comfortable participating in rotational on-call support.
• Exposure to Middleware technologies such as Tomcat/Weblogic.
• Knowledge of networks, Windows, and UNIX Operating Systems.
• Exposure to Linux editors such as Vi, Nano, and Vim.
• Experience with virtualization technologies, such as VMware, Hyper-V, and RDS. Knowledge of databases, including SQL Server and Oracle.
• Knowledge of SQL in general.
• Broad understanding of System Administration/Analyst methodology and principles.
• Proficient with all Microsoft Office applications.
• Ability to handle multiple tasks simultaneously and under tight deadlines.
• Able to understand and carry out instructions provided in various forms (written, oral, diagram).

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

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