Required SkillsLean/Six Sigma Certification is highly desiredExcellent communication skillsAt least 3-6 years of experience, on large and complex projects in Process improvement role.Strong skills in Process Mapping and Business Process ReengineeringStrong analytical skills with a demonstrated ability to extensively analyze business processes and workflowsStrong business/client engagement skillsExperience developing business requirementsExperience developing instructional and procedural documentation and presentationsExperience facilitating workshops and focus groupsHigh level of competence with MS Office and MS VisioRoles & ResponsibilitiesWork with onsite stakeholders and various functional teams at the GSC to identify process improvement opportunities.Assist in planning and executing process improvement projects, using DMAIC/ DMADV methodologies.Work closely with the business to document and analyze core business processes and workflows using Value Stream Mapping (VSM)Help define process quality issues, measure current process performance, analyze root cause defects, Identify redundant steps, turnback and other process waste. Develop targeted process improvement opportunities cross all the functions at GSC or the larger businessActively work with the functional teams to identify process automation opportunities.Coordinate Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc.Documentation of process and workflows., using process mapping techniques. Development of clear and detailed process maps and business requirementsEnsure SOPs (Standard Operating Procedures) are reviewed per the agreed frequency.Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc.Develops tools and methods to track and report relevant key performance indicators (KPIs).Facilitate Continuous Improvement trainings and workshops.Identifying issues and risksEducationGraduate and Above