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Consilio
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Application Support Engineer

Application Support Engineer

Consilio

4 - 9 years

11 - 13 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Application support Automation Linux Project management Litigation Consulting Javascript Continuous improvement Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

About company:

Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise. Renowned for its expertise in litigation, HSR second requests, internal and regulatory investigations, eDiscovery, document review, information governance, compliance risk assessments, cybersecurity, law department management, and contracts management.

Role Overview:

As a part of Global Support Services, the

Application Support Engineer

will technical support key eDiscovery systems including industry wide applications as well as a suite of internal solutions that set Consilio as the leader in what we do. his role requires a strong aptitude for troubleshooting, independent problem-solving, and a solid understanding of enterprise application architecture. The engineer will work both independently and collaboratively within a global team to ensure application stability, performance, and continuous improvement.

Responsibilities

Troubleshoot and resolve complex application issues across multiple layers (web server, application server, database).
Monitor and maintain uptime, scalability, and performance of eDiscovery platforms and custom-built solutions.
Analyze logs and system behavior using tools like Event Viewer, IIS Manager, and SQL Server Management Studio.
Respond to support tickets within defined SLAs, providing clear communication and effective resolutions.
Collaborate with cross-functional teams including Data Operations, Project Management, DBA, and Infrastructure.
Document troubleshooting steps, solutions, and best practices
Continuously learn and adapt to new technologies and internal tools.
Use scripting and query languages (e.g., PowerShell, T-SQL, JavaScript) to automate tasks and solve unique problems.
Participate in after-hours testing and support rotations as part of a 24/7 global support model.

Qualifications

Education:

Bachelor s degree in Computer Science, Information Systems, or equivalent experience.

Experience:

4+ years of experience in technical support or application engineering roles.
3+ years of experience with Relativity or similar eDiscovery platforms.
Proficient in Microsoft SQL Server, with the ability to write basic to intermediate T-SQL queries.
Comfortable working in Linux environments, including use of the command line interface (CLI).
Practical experience with scripting tools such as PowerShell and RegEx for automation and troubleshooting.
Skilled in using diagnostic and administrative tools such as Event Viewer, IIS Manager, and SQL Server Management Studio.

Consilio s True North Values

Excellence

We strive to make every client our advocate
Passion

We DO because we CARE
Collaboration

We win together through teamwork and communication
Agility

We flex, adapt and embrace change
People

We value, respect and invest in our teammates
Vision

We create clarity of purpose and a clear path forward

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Application Support Engineer