Application Support Engineer

Job Title:

Application Support Engineer Perl / Python / Shell Scripting

Location:

Mumbai, India

Experience:

7–10 Years

Billing Rate:

B2 – 4,500 per day

Job Summary:

Application Support Engineer

Key Responsibilities:

• Work alongside the existing team members on a

  shift basis

  to ensure continuous system availability and support.
• Perform

  daily monitoring and incident management

  , ensuring all business-critical systems are operational.
• Conduct

  Ready For Business (RFB)

  and

  End of Day (EOD)

  checks as part of routine operational readiness.
• Handle

  fault finding

  and issue resolution based on

  problem tickets

  and

  direct escalations

  from users or IT groups.
• Execute

  weekend checkouts

  and

  weekend readiness tests

  as per schedule.
• Provide

  on-call support

  coverage as required.
• Maintain and enhance

  global monitoring processes and procedures

  .
• Participate in the

  implementation and rollout

  of new services, tools, and technologies.
• Document, implement, and adhere to

  operational and technical standards, best practices, and process documentation

  .
• Log and track

  Incident Tickets and Problem Tickets

  , ensuring thorough follow-up and closure.
• Manage

  JIRA-based tasks

  through Kanban boards (scripting, monitoring, tool support, and non-incident work).
• Participate in

  Disaster Recovery (DR) testing

  activities.
• Develop and maintain

  automation scripts

  using

  Perl, Python, and Unix Shell scripting

  to improve operational efficiency.
• Utilize

  Unix surveillance and troubleshooting tools

  (e.g., grep, awk, tail, ps, netstat) for issue investigation.
• Identify, debug, and resolve complex system and application issues through structured analysis.
• Use

  observability and monitoring tools

  such as

  Prometheus, Grafana, and PagerDuty

  for proactive monitoring.
• Demonstrate a strong understanding of

  relational database concepts

  and

  basic SQL syntax

  for querying and validation.
• Collaborate closely with cross-functional teams including development, infrastructure, and operations to ensure system reliability.

Required Skills & Qualifications:

• Strong programming and scripting skills in

  Perl

  ,

  Python

  , and

  Unix Shell scripting

  .
• Proficiency in

  Unix/Linux environments

  , with hands-on experience in troubleshooting and performance tuning.
• Experience with

  monitoring tools

  such as

  Prometheus

  ,

  Grafana

  , and

  PagerDuty

  (or equivalent).
• Strong understanding of

  relational databases

  and ability to write basic

  SQL queries

  .
• Proven experience in

  incident management

  ,

  root cause analysis

  , and

  application support

  .
• Familiarity with

  ITSM tools

  such as

  JIRA, ServiceNow

  , or similar platforms.
• Excellent

  analytical, debugging, and problem-solving skills

  .
• Strong

  communication skills

  and the ability to work effectively in a global team setup.
• Flexible to work in

  rotational shifts

  and provide

  on-call support

  as needed.

Good to Have:

• Exposure to

  data science concepts

  ,

  statistics

  , or

  mathematical modeling

  .
• Familiarity with

  automation frameworks

  or

  DevOps tools

  .
• Prior experience in

  financial services

  ,

  technology operations

  , or

  enterprise production environments

  .
• Knowledge of

  ITIL processes

  (Incident, Problem, Change Management).

Education:

• Bachelor’s degree in

  Computer Science, Information Technology, Mathematics, or related discipline

  .

Employment Type:

Contract / Full-Time

Keywords (for job portal optimization):

Perl, Python, Shell Scripting, Unix, Application Support, Data Science, SQL, Monitoring, Prometheus, Grafana, PagerDuty, Troubleshooting, Automation, JIRA, IT Operations, Incident Management, Root Cause Analysis