Application Support Analyst (NetSuite)

Position Summary:

This Application Support analyst roles primary function is to support Archer Systems key internal operational finance, Human Resource, and Marketing software applications. The support analyst will work closely with the business stakeholders, Director of Business Systems, and IT support to manage tasks such as user access requests, configuration items or other support related inquiries.

Responsibilities:

1. Application Support: • Provide second-line support for NetSuite, resolving user-reported issues promptly and effectively.

• Collaborate with end-users to understand and document application-related concerns, ensuring a positive user experience.

2. Troubleshooting and Issue Resolution: • Investigate and troubleshoot technical issues related to NetSuite to the appropriate teams when necessary. • Work closely with development teams to analyze and resolve complex software defects.

3. User Training and Documentation: • Conduct user training sessions to enhance end-users' proficiency with the applications. • Create and maintain comprehensive documentation for end-users and support staff.

4. System Integration: • Collaborate with cross-functional teams to ensure seamless integration between Salesforce, NetSuite, Ragic, DocuSign, and other relevant systems. • Participate in the planning and execution of system upgrades and enhancements.

5. Monitoring and Reporting: • Monitor application performance and proactively address potential issues. • Generate and analyze reports to identify trends and recurring problems, implementing preventive measures.

6. Customization and Configuration: • Assist in the customization and configuration of NetSuite and based on business requirements. • Stay current with platform updates and recommend optimizations to maximize efficiency.

Skills/Education

1. Master/Bachelor degree in IT or any analytic Discipline

2. 3 to 5+ Years of experience as a Software Support Analyst role

3. Hands on experience supporting with the systems NetSuite

4. Strong customer support experience is required for the specified applications.

5. Open to working during US shifts and holidays to ensure 24x7 coverage

6. Extensive computer literacy with Microsoft applications such as Outlook, Excel, and Word

7. Ability to work independently and collaboratively in a team environment.

8. Strong analytical and multi-tasking skills.

9. Good communication skills to handle meeting with US counterparts independently. 10.Critical thinker and problem-solving skills