Application Support

Job Description

Role & responsibilities To provide reliable and sustainable daily services for end-users of applications, based on ITIL-compliant processes. Responsible for project deliveries which includes application deployments, application releases, Automation and migration activities as part of life cycle. Individuals are expected to provide proactive support like performance monitoring, tuning advice, interaction with development team & infrastructure team identify and fix the issues. Participation to the technical design and implementation of new components within the frame of projects, in coordination with other Group IT Production teams (Systems, DBA, Operation) Follow-up tasks delegated to other Group IT Production teams Preferred candidate profile Technical (e.g. Coding (Java), Testing (Unit)) Experience in Application Support & Monitoring, Problem, Change & Incident management Experience in Providing Application Support for the applications hosted on Windows platform. Hold experience in basic understanding and knowledge in the fields of Firewalls, Router/switching or Load Balancers Basic Knowledge on Networking, Active Directory, Domain controller, DNS, DHCP, LDAP, ASP.NET, Internet Information Services (IIS), Microsoft Forefront Threat Management Gateway (Forefront TMG), Microsoft Exchange server, Vulnerability management Basic of Networking Overview of Platforms & systems across Databases (DB2 and Oracle) Good Scripting knowledge (Powershell scripting...) Experience in Scheduling & running batch jobs, setting up file transfer jobs (using SFTP or), batch Monitoring Monitoring availability of online applications Coordinate with Business and Functional and application owners Familiarity with ticketing tools for incident & Change Management (Service Now, JIRA) Cloud Technologies would be an added advantage Business / Client Engagement (e.g. Marketing, Consulting) Work closely with functional Managers, ISO, and Development/ technical teams for planned system upgrades, application releases upgrades, changes and other BAU tasks. Weekly/Monthly Service Review meetings Reporting People Engagement (e.g. Hiring, Training etc.) Understand the business scenario, operational scenario and the business case for the project. Understand the technical environment, platforms and other dependencies of the project. Provide support for production deployments in all environments Ensure issues are resolved within SLA Lead the team, track the tasks and technical guidance to team Report and update the progress, status, issues and risks as per the specified process followed in the project Administrative / Compliance (e.g. Documentation, Quality etc.) Create and maintain standard operational procedures for all the activities with respect to the applications and support space.