Application Expert_ICCC (Integrated Command & Control Center)

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Qualification:

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Reports to:

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Job Purpose:

To ensure uninterrupted functioning, performance optimization, and operational excellence of ICCC applications deployed across Smart City platforms. The role involves application monitoring, integration management, vendor coordination, and ensuring data accuracy and system uptime as per SLAs.

Key Responsibilities:

• Manage and monitor all ICCC applications and integrated modules such as surveillance, traffic management, solid waste, street lighting, and environmental sensors.
• Ensure real-time functionality and high availability of all command centre dashboards and subsystems.
• Coordinate with OEMs / application vendors for patches, updates, integration issues, and escalations.
• Conduct regular system checks, performance tuning, and report generation for management review.
• Maintain detailed documentation of incidents, resolutions, and configuration changes.
• Assist in deployment, testing, and validation of new applications or enhancements.
• Work with IT infrastructure and networking teams for system-level troubleshooting and integrations.
• Perform database management tasks such as backup, recovery, and optimization.
• Ensure cybersecurity compliance, user access management, and data protection protocols are followed.
• Provide application-level training and technical support to command centre operators and end users.

Skills & Competencies:

• Strong understanding of Smart City / ICCC architecture and integration modules.
• Expertise in database systems (MySQL, PostgreSQL, or MS SQL) and APIs.
• Familiarity with web-based dashboards, analytics tools, and visualization platforms.
• Experience in application monitoring tools and ITIL-based operations.
• Excellent problem-solving, coordination, and communication skills.
• Basic understanding of networking, virtualization, and system security.

Experience:

5 - 8 years of relevant experience in ICCC / Smart City projects, IT Infrastructure, or Application Support roles.

Work Location:

• Nashik Smart City Command Centre
• Thane Smart City Command Centre
• Pune Smart City Command Centre