Job
Description
Position Overview: Seeking a senior level software engineering manager to join the Evernorth Core Platform production support / operations team. This is a highly collaborative team with focus in maintaining high-quality Front end and backend applications adhering to enterprise development best practices. Craftsmanship, pride in ownership and passion for excellence are core expectations. This position requires a managerial, technical and motivated individual capable of interacting with stakeholders and engineering teams and is responsible for post-implementation support changes that go into production. In this role, an individual will proactively monitor production tickets, trend analysis, identify areas of improvement and improve operational expenses. Responsibilities: Lead a team of analysts, developers in triaging customer reported issues and monitoring/maintaining critical web/mobile applications Understand the product functionality and the business requirements. Ensure the production support team is aware of the impact of changes that go into production. Candidates will have hands on experience in handling distributed systems Candidates should have experience with maintaining medium-to-large-scale web and mobile applications. Ability to navigate multiple technologies including AWS, Openshift, Node JS, Python, Java, Mongo DB, Be part of a fast-moving team, working with the internally developed tools and open-source technologies Triage functional and technically complex customer reported issues in a distributed environment Analyze advanced, distributed solutions that process, store, and quickly retrieve huge volumes of data and identify root cause Conduct daily reviews of production tickets, weekly review with senior management on the trend and report progress on improvement areas and action. Conduct and participate in postmortem calls for high severity incidents in production. Willingness to work a flexible schedule to accommodate project deadlines Qualifications: Required Skills: Strong Experience with Application Monitoring Tools (Splunk, Cloudwatch, Dynatrace etc) Experience in scripting languages such as JavaScript, Typescript, Ruby, or Python Web application development experience with compiled languages such as Java, Groovy, C#, or Go Strong analytical and problem solving skills, ability to handle multiple issues at the same time Experience with cloud infrastructure (AWS, Google App Engine, or Heroku) Experience in analyzing RESTful, SOAP web services Strong experience with enterprise level N-tier web applications Experience in writing native SQL queries Relational Database - experience using Oracle, MySQL / MariaDB, Postgres, or SQLServer NoSql Database - DynamoDb, MongoDB, Cassandra Nice-to-haves: Experience with Node Experience in SSO (SAML, OPENID) Knowledge of search solutions such as Lucene, Solr, or ElasticSearch Experience in architecting and designing distributed systems that are highly available and security focused Required Experience & Education: 10+ years of work experience in application engineering and maintenance
