Application Designer

Project Role:

Project Role Description:

Application Designer

Key Responsibilities:

• Subject Matter Expert (SME):

  Expected to perform independently and develop expertise in ServiceNow ITSM.

• Collaboration:

  Actively participate in team discussions and contribute to providing solutions for work-related challenges.

• Business Requirements Gathering:

  Work with cross-functional teams to gather and analyze business requirements.

• Application Design & Development:

  Design and develop applications using

  ServiceNow IT Service Management

  .

• Technical Documentation:

  Create technical specifications and design documents for the applications.

• Implementation & Configuration:

  Implement and configure ServiceNow modules to meet business process requirements.

• Testing & Troubleshooting:

  Perform unit testing and support system integration testing (SIT). Troubleshoot and resolve technical issues in the ServiceNow platform.

• Mentorship:

  Provide technical guidance and support to junior team members.

Professional & Technical Skills:

• Must-Have Skills:

• Proficiency in

  ServiceNow IT Service Management

  .
• Strong understanding of

  IT service management processes

  and best practices.
• Experience in

  designing and implementing ServiceNow workflows

  , forms, and reports.
• Knowledge of

  JavaScript, HTML

  , and

  CSS

  for

  ServiceNow customization

  .
• Familiarity with ServiceNow modules such as

  Incident Management

  ,

  Problem Management

  ,

  Change Management

  , and

  Service Catalog

  .
• Ability to troubleshoot and resolve technical issues within the

  ServiceNow platform

  .

• ITIL framework

  knowledge (Good to have).

Experience Required:

• Minimum of 2 years of experience

  in

  ServiceNow IT Service Management

  .

Educational Qualification:

• 15 years of full-time education

  (Bachelor's degree or equivalent in a relevant field such as Computer Science, IT, or Engineering).