Application Admin Lead- Remote

Application Admin Lead Content, Communication & Collaboration

Tools:

Key Responsibilities:

• Lead transition planning, knowledge transfer (KT), and tracking.
• Administer user provisioning, workspace configurations, and integrations.
• Troubleshoot complex technical issues and manage vendor escalations.
• Maintain admin documentation, runbooks, and internal knowledge base.
• Monitor platform usage; recommend optimizations and enhancements.
• Conduct training for end-users and promote platform best practices.
• Ensure SLA adherence and maintain escalation protocols.
• Serve as liaison with vendors for platform guidance and issue resolution.

Qualifications (Enriched):

• 5+ years of enterprise experience administering Slack, Zoom, and related collaboration tools.
• Deep understanding of Slack Enterprise Grid architecture, custom workflows (Slackbot, Workflow Builder), app integrations, and DLP/security configurations.
• Strong expertise in Zoom account hierarchy management, Zoom Rooms, Webinar configurations, and Zoom admin dashboards.
• Experience managing user lifecycle, group policies, retention rules, and audit logs across communication platforms.
• Familiarity with LucidChart/LucidSpark workspace controls, licensing tiers, SSO integration, and collaborative template governance.
• Proven success in driving enterprise-wide adoption initiatives, crafting enablement content, and delivering live/recorded training.
• Demonstrated ability to coordinate across IT, communications, and functional teams to ensure messaging, collaboration hygiene, and governance compliance.
• Skilled in stakeholder management, vendor coordination, escalated incident handling, and service performance monitoring.
• Strong documentation background: SOPs, runbooks, KB articles, onboarding decks, and policy guidelines.

Application Admin Lead Employee Experience & Productivity

Tools:

Key Responsibilities:

• Lead platform transition, stakeholder onboarding, and governance.
• Configure intranet workflows, permissions, and content structures.
• Enable user provisioning and monitor adoption across tools.
• Maintain content guidelines, UX standards, and support documents.
• Recommend optimizations for performance and user experience.
• Coordinate with vendors for support and feature enhancements.
• Track usage metrics and contribute to internal comms strategies.
  

Qualifications (Enriched):

• 5+ years managing internal communication platforms and employee-facing productivity tools.
• Expertise in administering intranet platforms like Interact or SharePoint, including site hierarchies, access controls, content workflows, and publishing governance.
• Familiar with Glean, Grammarly, and Adobe Creative Suite within enterprise deployment frameworks.
• Deep experience in Airtable workspace design, permissions enforcement, API integrations, and automations.
• Proficient in managing Figma team structures, design systems, permissions, and integration with documentation tools.
• Ability to build and manage communication templates, video onboarding content, and whiteboarding (e.g., Miro/Mural) templates.
• Proven track record driving adoption campaigns, measuring productivity tool ROI, and implementing enhancements based on usage analytics.
• Strong governance experience – playbooks, naming conventions, archiving rules, and contributor guidelines.

Skilled at stakeholder engagement with HR, Internal Comms, IT, and PMOs to align platform usage to business needs.Stage 2