Apigee

We are looking for a Support Engineer with expertise in APIGEE, AWS, and Kubernetes to provide operational support for API platforms and cloud-based infrastructure. This role focuses on monitoring, troubleshooting, and maintaining the health and availability of API services in a production environment.
Key Responsibilities: Monitor and maintain the availability, performance, and reliability of APIs deployed via APIGEE. Provide L2/L3 support for API-related issues, including debugging policies, tracing traffic, and analysing logs. Manage and troubleshoot API deployments running on Kubernetes clusters (EKS or self-managed). Support cloud infrastructure and services on AWS, including EC2, S3, CloudWatch, Lambda, and networking components. Collaborate with development and DevOps teams to ensure smooth deployment and rollback of API changes. Respond to production incidents, perform root cause analysis, and implement corrective actions. Maintain knowledge base and operational runbooks for recurring issues and standard procedures. Participate in on-call rotations as required. Required Skills & Experience: 3 5 years of experience supporting APIGEE Edge / X in a production environment. Working knowledge of Kubernetes (pod management, service discovery, config maps, secrets). Hands-on experience with AWS monitoring and support tools (CloudWatch, CloudTrail, SNS, etc.). Familiarity with CI/CD processes and troubleshooting deployment pipelines. Experience with API security protocols: OAuth 2.0, API keys, and traffic encryption. Proficient in log analysis using tools like Splunk, ELK, or CloudWatch Logs. Comfortable with incident and ticketing tools (e.g., ServiceNow, Jira, PagerDuty). Nice to Have: Exposure to Infrastructure as Code tools (Terraform, CloudFormation). Basic scripting skills (Shell, Python) for automation of support tasks. Knowledge of other API gateways (Kong, NGINX) or service meshes (Istio). Soft Skills: Strong communication skills and ability to work under pressure. Analytical thinking and effective problem-solving capabilities. Ability to document issues and communicate with both technical and non-technical stakeholders