Analyst, Quality Assurance

• Perform quality assurance call and/or process reviews for all departments in Altisource
• Conduct Process Refresher and New Hire trainings with the employees
• Provide ongoing coaching and support to employees to strengthen understanding and execution of quality standards.
• Identify training needs based on process review findings and collaborate with management to address skill gaps.
• Develop and implement training materials and SOPs to ensure consistency in quality assurance practices across departments.
• Analyze findings from process reviews and develop reports to highlight trends/ opportunities for improvement.
• Recommend, implement, and monitor preventive and corrective actions to ensure that quality assurance standards are achieved.
• Make recommendations to help reduce process variation and eliminate errors.
• Track Business Unit responses for all findings identified from the process reviews.
• Escalate unresolved issues to Senior Management and work with Management to resolve the issues.
• Provide management with timely reports documenting observations from reviews.

Qualifications

Qualifications

• Bachelor's Degree.
• Six Sigma yellow/green belt (Desirable).
• Must have excellent written communication skills (with accurate grammar and punctuation)
• Must have excellent verbal communication skills with fluent English and neutral accent
• Must have good analytical and cognitive skills
• Must have an eye for attention to detail.

Additional Information

WORKING AT ALTISOURCE ADVANTAGES

Prosperity

. Competitive salary based on your experience and skills

Good Health

. Comprehensive insurance plans - Medical insurance for employees and family, Personal Accident Benefit and Life Insurance for employees

. Wellness Programs - Doctor support, Psychologist, Counselor, Onsite health checkup camps, etc.

Happiness

. 10 paid holidays, plus 26 paid days off per year

. Lots of employee engagement activities

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OUR CORE VALUES

For our employees, customers, and shareholders, we commit to

Act with Integrity

Energize People

Empower Innovation

Exceed Customer Expectations

Win as a Team

Enrich Communities

Are you up to the challenge What are you waiting for Apply today!