Analyst - Insurance Operations

Job Description

We are seeking a talented individual to join our UK C&C team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst - Insurance Operations An opportunity to understand end to end lifecycle for UK Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: Manage own queue of work to ensure timely delivery on all cases as per SLA Understand and process cases as per process guidelines and checklist Deliver on KPI s as per company standards Escalate delays and queries appropriately after due investigation Responsible for creation of SOPs for new processes, update process manuals Perform quality checks as per process requirement Identify opportunities for process improvements with a view to provide better client services Participate in process update sessions, Process Knowledge Tests, training and coaching sessions Ensure adherence to policies & procedures as per organization s standards and SOPs Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action Adhere to data and information security guidelines What you need to have: Good verbal and written communication skills Attention to detail Ability to learn new processes and systems, ability to adapt to change Ability to prioritize and organize tasks Ability to work independently and as a part of a team Graduate 3-6 years of experience in insurance broking domain What makes you stand out Analytical ability Good working knowledge of MS Office particularly Word & Excel Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as we'll as benefits and rewards to enhance your we'll-being