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Analyst II Product Support

4 years

0 Lacs

Hyderabad Telangana India

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

support reliability escalation stability drive

Work Mode

On-site

Job Type

Full Time

Job Description

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools.
  • Manage application support tasks and activities as per laid down guidelines.
  • Create or maintain operational runbooks.
  • Follow escalation procedures for complex or specialized issues that may require input from domain-specific experts.
  • Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
  • Ensure activities in the shift are completed within SLA.
  • Mentor junior team members.
  • Articulates and drives discussions within the shift for problems and possible solutions.

Requirements

  • 2 – 4 years of experience with a Bachelor’s degree, preferably in Computer Science.
  • Excellent verbal, written and interpersonal skills.
  • Quick learner and a good team player with a positive attitude towards work.
  • Proactively takes ownership of tasks.
  • Work with minimal or no supervision.

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