Analyst I - L2 Support

As an Analyst I - L2 Support at Accelya in Pune, India, you will play a crucial role in ensuring the stability, availability, and performance of the production environment. Your responsibilities will include monitoring, maintaining, and troubleshooting systems and applications to minimize downtime and optimize efficiency. Your duties and responsibilities will involve regularly monitoring the production environment to ensure system health and availability, identifying and resolving issues promptly, performing routine maintenance tasks for optimal performance, responding to incidents reported by users, conducting troubleshooting and root cause analysis, providing technical assistance to end-users and internal teams, and maintaining accurate documentation of system configurations and procedures. To excel in this role, proficiency in XML-based system interfaces, familiarity with tools like SOAPUI and Postman, knowledge of Zendesk and issue management systems like JIRA, understanding of infrastructure setup, databases, firewall configurations, cloud computing, and networking principles, as well as knowledge of scripting languages such as Groovy, Python, and VBA are preferred. Please note that this role involves working in rotational shifts. Accelya offers an open culture, challenging opportunities, flexible working hours, a smart working environment that includes hybrid remote/office working, work-life balance, and an excellent dynamic multicultural setting. Accelya is a leading global technology and service provider to the air transport industry, supporting airline retailing from offer to settlement with market-leading platforms for passenger, cargo, and industry solutions. With over 250 airline customers worldwide, Accelya has been driving change and empowering the air transport community for more than 40 years. If you are looking to be part of an innovative and forward-thinking company that values your intellectual needs and offers a rewarding work environment, Accelya may be the place for you. Join us in shaping the future of the air transport industry and making ambitious goals a reality. For more information, please visit www.accelya.com.,