Analyst, Enterprise Operations

The Enterprise Operations team is responsible for providing round-the-clock support for the organization's Enterprise Applications and Offices. By carrying out proactive routines, the team ensures that service disruptions are prevented. Team members collaborate with Operations, Engineering, and the business to effectively manage service outages. Key Responsibilities include: - Incident Management: Conducting proactive checks and monitoring to prevent service outages. Troubleshooting and isolating faults to restore services promptly. - Problem Management: Developing solutions for Incidents based on Case Study evaluations. Creating root cause flow charts and troubleshooting procedures to expedite fault isolation and service restoration. - Operational Readiness for New Services: Completing checklists to support the pre-production deployment of network services. Ensuring that Enterprise Operations has updated management for all related application components and dependencies, and staff are proficient in established recovery procedures. - Change Management Planning and Configuration Implementation: Coordinating changes at the CAB, conducting quality reviews with Engineering, and implementing assigned tasks. Providing support for changes implemented by other teams. - Service Requests, Network Maintenance, and Operational Support: Executing analysis or support requests. Representing Network Operations in strategic initiatives such as vendor service level reviews, Asset Management, and Capacity Management. Coordinating proactive maintenance activities to maintain infrastructure health. - Process Improvement: Undertaking specific tasks assigned by management to enhance operational support for technology, processes, tools, or services. Requirements: - Bachelor's Degree in Computer Engineering or related field. 3+ years of experience or equivalent educational credentials. - Strong written and verbal communication skills. - Familiarity with 365 Office Suite. - Experience in Active Directory Administration. - Proficient in troubleshooting IT/Application-related issues. - Ability to multitask and work independently on projects. - Monitoring new events to initiate incidents. - Documenting runbooks. - Collaborating with other teams on changes to production systems. - Interaction with Engineering, Development, and Business units. - Developing and proposing solutions for the knowledge base. - Understanding of process monitoring using monitoring solutions. - Prioritizing high Severity incidents effectively.,