Analyst

We are looking for motivated individuals to join our Outbound Voice Team as Technical Support Agents. As a Technical Support Agent, your main responsibility will be to make outbound calls to customers who have reported technical issues with our products or services. Your goal will be to troubleshoot the reported problems and provide effective solutions to resolve them. You will be expected to actively listen to customers" concerns, accurately diagnose the root cause of the problem, and provide clear and concise instructions on troubleshooting steps. It is important to guide customers through the troubleshooting processes, ensuring they understand each step. You will also utilize various tools and resources to identify and efficiently resolve technical issues. In addition, you will be required to document all interactions and resolutions accurately in the customer database, escalate unresolved issues to appropriate internal/external teams for further investigation, and follow up to ensure that customers" technical issues have been fully resolved and they are satisfied with the outcome. As a Technical Support Agent, you must adhere to company policies and procedures at all times. The ideal candidate should have excellent communication skills, both verbal and written, strong problem-solving abilities, and attention to detail. It is essential to remain calm and patient when dealing with frustrated customers, and have a technical aptitude with the ability to quickly learn and understand new technologies. Previous experience in a technical support or customer service role is preferred, along with familiarity with CRM software and call center technology. A high school diploma or equivalent is required, and additional technical certifications are considered a bonus. A Bachelor's degree in any field is preferred. If you believe you possess the necessary skills and qualifications for this role, we encourage you to apply and become a valuable member of our Outbound Voice Team as a Technical Support Agent.,