Analyst, Alert Review - Fraud

As an Analyst in Alert Review, Fraud at Tide, your responsibilities will include: - Being confident in calling out potential efficiencies in tools and processes used for transaction analysis - Utilizing a variety of tools for different types of reviews and investigations, including open source investigation - Managing your own case load to meet performance targets - Consistently achieving targets for Productivity and Quality - Making recommendations for process improvements to prevent future occurrences of fraud - Establishing good relationships with various departments within Tide for operational synergy - Participating in internal and external training programs related to fraud detection and prevention - Ensuring fair treatment of Tide members by meeting their needs responsibly - Conducting phone calls as necessary to gather information from members Qualifications required for this role: - Willingness to work in a flexible shift pattern in a 24/7 operational environment - 1 to 3 years of experience in Transaction monitoring, Fraud risk-related role in financial services - Attention to detail and ability to identify suspicious activity - Team player with decisiveness, goal orientation, and a proactive attitude - Curiosity and problem-solving mindset - C1/C2 level of spoken and written English proficiency - Keen eye for process improvements - Analytical skills to digest large data sets and identify patterns and trends - Quick learner, multitasker, and comfortable working in defined shifts - Exceptional communication skills, both written and verbal In return, Tide offers: - Competitive salary - Health insurance for self and family - Term & Life Insurance - OPD Benefits - Mental wellbeing support through Plumm - Learning & Development Budget - WFH Setup allowance - Privilege leaves, Casual leaves, and Sick leaves - Paid days off for volunteering or L&D activities - Night Shift Allowance - Flexible working arrangements Please note that Tide is committed to fostering a transparent and inclusive environment where everyone's voice is heard. Your safety and trust are important, and Tide ensures a fair and transparent recruitment process.,