Amazon Connect

CIEL HR

2 - 7 years

20 - 35 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

Amazon connect Lamda DynamoDB AWS

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Handle service delivery and ensure performance across all Amazon Connect support areas.
Oversee overall support operations, enhancements, and system updates.
Act as primary escalation points for incidents.
Manage SLAs and ensure service standards are met.
Identify process gaps and implement improvements.
Lead and mentor Junior engineers.
Maintain relationships with internal and external stakeholders.

Skills Required:

Deep hands-on experience with
Amazon Connect
Strong knowledge of
AWS Lambda, DynamoDB, S3
In-depth understanding of contact flows, queues, routing profile, quick connect, telephony config, and call routing
Strong troubleshooting skills in
WebRTC and voice issues
Experience with
CloudWatch, Connect Metrics, CI/CD pipelines
Experience integrating with
Salesforce. (Service Cloud Voice)
Good documentation and process improvement capability
Strong leadership and communication skills

Preferred candidate profile

More Jobs at CIEL HR

MSSQL DBA

Chennai, Bengaluru, Mumbai (All Areas)

4 - 9 yrs

INR 8 - 12 Lacs

Contract Construction Company - Bangalore Loc -Project Manager Head

Bengaluru

20 - 30 yrs

INR 15 - 25 Lacs

Credit Underwriter

Bengaluru, Bangalore Rural

4 - 9 yrs

INR 3 - 7 Lacs

Relationship Manager

Jalandhar, Vadodara, Mumbai (All Areas)

1 - 5 yrs

INR 1 - 3 Lacs

Assistant Business Development Manager

Ahmedabad, Delhi / NCR, Mumbai (All Areas)

8 - 13 yrs

INR 6 - 8 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.