Amar Tea

Company - Amar Tea Pvt. Ltd (Brand - Society tea), 61, Dr S S Rao Road, Near M.G Hospital, Opp. Ashoka Tower Garden, Parel, Mumbai - 400 012 (Brand - Society Tea) Timings - 9.30 am to 6.00 pm Work Days - Mon - Saturday ( 2nd and 4th Saturday Work from Home) Job Description Handle customer complaints received on the toll free number of Society Tea Timely response to mails from customers w.r.t to customer queries on the website or any offline store query Keep records of customer interactions and resolve any queries Coordinate with the warehouse on order dispatch and order TATs Coordinate with cross functional teams for any customer queries To keep all customer data order wise /damaged /delivered Customer service report in the required format Touch base with abandoned cart customers to convert them Take orders for COD customers on the D2C website Skills Prior experience as a customer service executive Comfort with basic Microsoft office tools specially Excel Excellent communication skills in Hindi + English Good with people skills to deal with angry customers Please share the following : Current CTC Expected CTC Notice Period Reason for change Attach your updated resume. Do visit - www.societytea.com

Role & responsibilities Prepare the Annual Maintenance Plan(AMP) in consultation with the Senior Management members, HODs and in alignment with the annual business goals and targets Plan, monitor and control power consumption through practical and innovative measures. Look for new ways/tools/assets to improve productivity and cut costs. Identify and keep ready contingency plans to meet unplanned technical challenges, stoppage of work and/or technical snags. At no time should the organisation suffer financially because of equipment failure. Design preventive maintenance plan to avoid any untimely breakdown of critical equipment and plant machinery. This also includes solar panels, plumbing and civil repairs. Foreseeing areas of defects, conducting root cause analysis, cost benefit analysis, CAPA to rectify the issues. List critical equipment in the plant and ensure that they are available with the Stores at all times Monitor energy consumption of the plant on a daily basis. Consciously aim to reduce energy consumption and enhance use and conversion of solar energy. Establish statistical process control activities (as per the guidelines of the ERP in case valid in certain cases) and carry out Breakdown Analysis and study additonal consumption of power and utilities Approve permits for any mechanical, electrical and/or instrumentation work/repair at the plant in conjunction with the Safety team. Electrical Power Distribution system of the plant alongwith the DG Set(we have 3 DG Sets of 500+500+250 KVA). Air Compressors (Both Oil Free & Lubricated type)-We have 2 Air Compressors of 600 CFM each AHU & HVAC Systems (HVAC system spread over 1 Lakh Sq Ft area) High Speed doors, rollers, conveyors and belts. (We have belt, roller and chain conveyors) ASRS System All packaging machines (VFF-Multi-Head) and High Capacity Blenders (AZO) Solar Panels(1 Megawatt-Cleanmax), WTP and STP Coordinate with Instrumentation and Calibration agencies for periodic calibration of equipment Coordinate inspection during construction, installation, maintenance, documentation, or testing activities to ensure compliance with specifications and codes Evolve permanent solution for 'repeat failure' cases in order to save on the recurring maintenance expenses. Coordinate and monitor new machinery installation and commissioning work and design and implement best form of customization possible as per the company's requirement and practical nuances. Execute energy saving and technology upgradation interventions after getting due appoval from the management. Ensure timely adherence of all statutory compliances to statutory authorities like GPCB, Electricity Board, Water Works, etc. Direct, supervise and develop the Maintenance Team to achieve assigned targets & create happy internal customer relationships by carrying out prompt maintenance service and always keeping the machines in a 'production ready' state Monitor, equip the team to monitor themselves & engage in constant performance discussion to identify gaps and improve performance (as per Sanimo's PMS cycle) Create a succession plan in order to build strong second line leadership competencies Preferred candidate profile PLC and SCADA equipment knowledge Knowledge of maintaining Large capacity blenders(AZO-Bhargav); multi head VFF packaging machines (Pakona, Starpack, Akash & Rui machines); Air Compressors (Lubricated & oil free), AHU and HVAC; ASRS, High speed doors/Conveyors/roller belts and suction lifts; Solar Panels; WTP and BMS (Building Maintenance System). Problem Solving Attitude Initiative-Self Starter. Attitude to foresee & mend in time Risk Assessment, Management & Control Safety Consciousness Participative Leadership style 10-15 years of prior experience in Plant Maintenance as a Sr Manager-Maintenance/Section Head/Maintenance Head of a food manufacturing/Biotech/chemical powder/ organisation with extensive exposure to latest multihead packaging machines is essential.

Role & responsibilities To Promote and branding of Product to Target customers with right presentation Focus on Selling of Products with right Information, making new and regular customers Demonstrating and providing information on variety of Teas. Handling walk in customer at stores. Distributing product samples, brochures, flyers etc. to source new sales opportunities Create a positive image and lead consumers to use it Identify interest and understand customer needs and requirements Make suggestions and encourage customer to purchase of products Setting up attractive product displays Delivering presentations and demonstrations Providing feedback about the stores and product for improvement to the Reporting manager. Reports/ Documentations Daily Sales Records Daily Stock / Accessories Records Support Task Act as Supportive Team Member on Stores. Set up booths or promotional activities as an when planned by Management / Reporting Managers Competencies Abilities/skills/behaviors: l Proven work experience as a Retail Sales Representative, Sales Associate or similar role l Familiarity with consumer behavior l Possess patience, adaptability, initiative, high energy level l Good Communication Skills Preferred candidate profile a. Candidate who work on Western Side - Borivali to Churchgate as a Floater or at one location (like Oberoi Sky Mall) b. Immediate Joiner

Designation Executive - Mechanical Department Maintenance Key Role 1-Depth Knowledge of Mechanical Engineering 2-Knowledge and hands on Expreience in Utility Equipemts like- Pumps, Motor, GearBox, Rollers, Cooling :- Tower,Water treatment Plant, Suwage Treatment plant, HVAC,Air Compressor, MHE 3-Knowledge of Material transfer and Conveying systems Like- AZO 4-Knowledge of TPM, CAPA, ISO Documentation, Inventory Management, Manpower Management 5-Proficiency in Communication Skills and Vendor Development 6-Depth knowledge of Different types of Maintenance activity eg. PM/BM/SM 7-Manpower Management and work distribution skills based on it's priority 8-Knowledge of BOQ for inhouse any fabrications and modification activity based on task 9-Capability for installation and configuration of different applications and hardware related to automation Qualiification & Exp. 1Qualification - Dip/BE Mechanical 2Minm Exp. - 4- 8 years

Role & responsibilities Assist the Directors in managing day-to-day tasks Serve as the main point of contact on behalf of the Directors Coordinate with HO team and keep track of the tasks/action items assigned by the Directors Support the Directors participation in staff meetings, departmental meetings, Senior Management Team (SMT) meetings, and Board of Directors meetings; take notes and follow up action items related to such meetings Taking Care of Travel Arrangements & calendar Management Manage external and internal communication from Directors Office and maintain a record of the same. Assist in preparing agendas, conducting/ organizing meetings and preparing reports. Handle sensitive issues and confidential information requiring discretion on the employees part. Email communications with external & internal members Create and edit presentations, documents and reports for the Directors as required. To organize external business meetings & conferences, travel arrangements - itinerary, tickets, hotel reservations, Visa arrangement Preferred candidate profile Essential: Graduation wit minimum 5 years secretarial / executive assistants role to Directors. Desired: - Good written and verbal communication skills. Demonstration of courtesy and respect. Punctuality and diligent work habits. Good sense of discretion and confidentiality. Problem solving orientation. Time Management Comfortable with numbers, Excel & Word Comfortable to work in Parel (Mumbai) Timings - Mon-Saturdays ( All Saturdays Work from Home) Timing - 9.30 to 6.00 pm

Microsoft Dynamics 365 Experienced candidates will only be preferred Please find JD below - Role & responsibilities Job Summary: The Assistant Manager IT Support is responsible for managing IT support operations across manufacturing units, warehouses, and corporate offices. This role ensures the stability and efficiency of IT systems critical to production, quality, and logistics. A key requirement is a minimum of 2 years of hands-on experience with Microsoft Dynamics 365 , particularly in modules relevant to manufacturing and supply chain operations. Key Responsibilities: Lead the IT support function across manufacturing plants, warehouses, and corporate offices, ensuring high availability of business-critical systems. Provide second-level support and troubleshooting for Microsoft Dynamics 365 , especially in manufacturing, inventory, and finance modules including user access, workflows, reporting, and integration with other business systems. Troubleshoot and resolve complex issues related to ERP transactions, system integrations, and data inconsistencies. Coordinate with software development teams to support and maintain in-house developed applications and business support tools used in operations. Ensure uptime and performance of production-critical systems, including ERP, MES, SCADA, and plant automation interfaces. Coordinate with plant managers and department heads to align IT support with operational and compliance needs. Train users on Microsoft Dynamics 365 and other enterprise applications. Monitor system logs, performance metrics, and alerts to proactively identify and resolve potential issues. Manage IT support ticketing systems, ensuring timely resolution and root cause analysis of recurring problems. Support business continuity planning and disaster recovery strategies for critical IT systems. Qualifications & Experience: Bachelors degree in Information Technology, Computer Science, or a related field. Minimum 3 years of hands-on experience with Microsoft Dynamics 365 in a manufacturing or supply chain environment. 46 years of overall IT support experience, preferably in the food & beverage or manufacturing sector. Familiarity with food industry standards such as HACCP, ISO 22000, or FSSAI compliance is a plus. Certifications such as ITIL, CompTIA, or Microsoft Certified: Dynamics 365 Fundamentals are advantageous. Key Skills: Strong troubleshooting and analytical skills in a production environment. In-depth knowledge of Microsoft Dynamics 365 modules and workflows. Excellent communication and coordination skills with technical and non-technical teams. Ability to manage IT support across multiple locations and shifts. Proactive mindset with a focus on minimizing downtime and improving system reliability. Working Conditions: May require travel to manufacturing plants, warehouses, and remote offices. On-call availability during production hours, including weekends or night shifts during critical operations or upgrades.

Position Title: Executive Accounts Department: Accounts & Finance Location: Head Office- Parel Reporting Manager: Manager - Accounts & Finance KEY RESPONSIBILITY/ACCOUNTABILITY Job Purpose: Major Responsibilities: Preparing and managing sales invoices of organization & support a company's accounting department and billing processes. Majorly responsible for Sales Invoice processing for SIS & Others. Ensuring that all invoice requests is duly supported & complete with the relevant documentation Liaise with Requester for any correction required in invoice. Responsible for Customer Creation - verifying customers document to filling Customer template to follow-up till Customer creation is done. Ensuring that all monthly bills (SIS) are submitted / processed Entries of Sales & Credit Note in AX Responsible for Punching daily Bank entries and reconciliation at end of the month. Handling cash, making & Booking cash vouchers of HO, SIS & warehouse in AX. Providing Ledgers to sales team. Providing Receivables/Outstanding to sales team. Responsible for punching fairtrade sales on portal, and solving query regarding sales with fairtrade team till filing is done and co-ordinating for payment. Keeping Record of internal stock transfer and making invoices of the same on daily basis Providing Proforma Invoice as per requirement of the sales team. Preparation of data as per GST & Income Tax assessments. Additional Task Given: Reconciliation of Inventory for stores and warehouses. Support: Undertake any other specific duties as required by the Finance Manager. Competencies Abilities/skills/behaviors: Be able to demonstrate attention to details and good-record-keeping Proficient in Microsoft Office (Word, Power Point, Excel). Maintain client and business confidentiality. Team player and can collaborate with other teams in the organization. Qualification: Bachelor in Commerce NOTE: 1. Above Mentioned Job description / KRA are set as per the skills and can be upgraded with regards to any additional training provided by the company /Self Upgradation by any professional qualification and raise in Position / promotional case. 2. Job description / KRA are design as per need of the organization and with management consent and approval. 3. Mentioned KRA & Job responsibilities will not be changed until any change in project /Location / Performance Appraisal or Promotion announced for the employee placed at this position. Acknowledgments below is based on the Role & Reporting authority of the organization. *Preference will be given prior to the manufacturing background

Key Responsibilities: Filing Secretarial Forms: Responsible for the timely and accurate filing of secretarial forms, including but not limited to MBP1, DIR 8, DPT 3, AOC 4, XBRL, MGT7, MGT7A, AOC1, AOC 2, ADT 1, MGT 14. Drafting: Preparation and maintenance of board meeting minutes, statutory registers, committee meeting minutes, director reports, AGM (Annual General Meeting) minutes, and AGM notices. Legal Compliance: Ensure that the company adheres to all statutory and regulatory compliance requirements and that all necessary filings are made promptly. Corporate Governance: Assist in the development and implementation of corporate governance policies and practices, ensuring transparency and accountability. Annual Filing: Oversee the annual filing of financial statements, annual returns, and other required documents with relevant authorities. Maintain Records: Maintain and update company records, including share registers, ownership details, statutory register, and other statutory records. Audit Support: Assist in coordinating and providing necessary documents and information to auditors during internal and external audits. Secretarial Audit: The ideal candidate should have experience in conducting secretarial audits, ensuring that the company's secretarial and compliance practices are in accordance with regulatory and legal requirements. Consultant Coordination: Collaborate effectively with external consultants and advisors, ensuring that their expertise is utilized to address complex legal and compliance issues. Qualifications and Requirements: B.Com, Company Secretary from ICSI. LLB would be an additional advantage. A minimum of 5 years of experience as a Company Secretary in a corporate environment. Strong knowledge of corporate laws, compliance, and regulatory requirements. Excellent written and verbal communication skills. Strong organizational and multitasking abilities. Attention to detail and a high level of accuracy. Exceptional ethical and professional conduct. The ideal candidate should have a demonstrated ability to effectively handle and manage the secretarial and compliance requirements of multiple entities, demonstrating strong organizational and multitasking skills in a complex corporate environment.

Planning: Establish sales objectives by forecasting and developing annual sales quotas for the Area; projecting expected sales volume and profit for existing and new products. Meeting volume and value objectives of the assigned Area within budget, time and policy parameters through efficient control of the distributor network and staff. Planning, implementing and monitoring all traditional sales activities within the assigned Area, driving sales initiatives and achieve desired targets with overall responsibility of Growth. Business Development: Assist in delivering the overall Area sales objectives, supervises, fine-tunes and monitors the execution and takes pro-active initiatives to increase the sales in accordance with the company policies and strategies. Discuss and set clear targets for his team members in alignment with the company sales plan and to track the fulfillment. Responsible for primary and secondary sales. Focus on width and depth of distribution. Market Research & Availability: Plan and supervise business promotional activities like customer education programs, involving door-to-door campaigns, and below-the-line strategies so as to create brand awareness. Support the Regional Sales manager in Sales Forecasting for his/her territory based on sound analysis and support the production team for correct production planning. Guiding the salesman to appoint and sustain profitable distributor partners. Regular contacts and visits to COMPANY distribution centers. Responsible for executing visibility norms across the Area as per COMPANY standards. Is also accountable for tracking and maintaining all company merchandising elements in his/her Area. Distributor Management: • Coordination with distributors, for resolving grievances. • Pro-active daily contact to the local distribution partner(s) to support their business, and to gradually build on infrastructure parameters for continuous business growth. • Maintaining close rapport with the distributors. Team Handling: • Able to train and lead a dedicated sales team of 3 4 nos. • To lead and motivate the team for distribution network. • Efficient in managing a team of Sales Trainees, Sales Executives, and distributors. • Regular coordination with operations, service, logistics and accounts department to ensure smooth business process at different levels. • Working under pressure and achieving the sales target.

Role & responsibilities Ensure that all the required inspection and tests are carried out in accordance with the laid down procedures and techniques. Ensure that quality assurance personnel take necessary samples that they require using the correct sampling procedures. Ensure that test methods are strictly adhered to and test reports are forwarded to the designated authority. Identify and organize calibration of inspection, measuring and test equipment to maintain their continued suitability. Ensure timely corrective action on non-conformities appearing in the system and institute preventive actions to eliminate recurrence of non-conformities. Ensure proper quality of milk is received from the various parties as per the norms. Coordinating the activities of Quality Control and Production department. Monitor overall housekeeping and hygiene of the factory. Coordinating the pest control activities. To verify the incoming Raw and packaging materials. Verification of process parameters. Corrective and Preventive actions Legal FSSAI / FSSC requirement, acceptance monitoring incoming, inprocess and final material. Day to day reporting to top Management. To handle and resolve market complaints. Involve in R & D of new products establishment. Control Over SOPs To ensure proper man power implement. Assist in building team cultural support of policies related to QA / QC. ensure that all the required inspection and tests are carried out in accordance with the laid down procedures and techniques. Preferred candidate profile 7 To 10 Years ( Minimum 3-4 Years of Experience on Quality Managerial Position. Experience in Dairy, Beverages, Tea, Pre-mix Industry, Ready to Drink category, Packaged foods.