As the global leader in talent solutions, we take pride in what we do, connecting great people to great opportunities, helping businesses win and careers soar. Today, with $12.3 billion in revenues and 500+ global locations, Allegis Group and its network of specialized companies provide a full suite of complementary talent solutions that solves nearly every workforce challenge to empower business success while consistently delivering an unsurpassed quality experience. Our companies include Aerotek; TEKsystems; Actalent; Aston Carter; Allegis Global Solutions; Major, Lindsey & Africa; Allegis Partners; MarketSource; Getting Hired; QuantumWork; QuantumWork Advisory and CareerCircle. Learn more at AllegisGroup.com.
Hyderabad, Gurugram, Bengaluru
INR 15.0 - 25.0 Lacs P.A.
Hybrid
Full Time
Job Description 5+ years of proven experience in full stack development Hands-on experience on typescript/JavaScript skills and any front-end UI framework like React js Hands-on experience on C#.Net Core and micro services architecture using containerization technologies. Hands-on experience on ORM tools such as Entity Framework, NHibernate etc. Hands-on-On experience on Redis and strong experience in AWS cloud Mandatory skills: .Net Core in backend and React JS in frontend (AWS in cloud)
Mohali
INR 10.0 - 20.0 Lacs P.A.
Remote
Full Time
As a Senior Data Engineer , you will support the Global BI team for Isolation Valves in migrating to Microsoft Fabric . Your role focuses on data gathering, modeling, integration, and database design to enable efficient data management. You will develop and optimize scalable data models to support analytics and reporting needs. Leverage Microsoft Fabric and Azure technologies for high-performance data processing. In this Role, Your Responsibilities Will Be: Collaborate with cross-functional teams, including data analysts, data scientists, and business stakeholders, to understand their data requirements and deliver effective solutions. Leverage Fabric Lakehouse for data storage, governance, and processing to support Power BI and automation initiatives. Expertise in data modeling, with a strong focus on data warehouse and lakehouse design. Design and implement data models, warehouses, and databases using MS Fabric, Azure Synapse Analytics, Azure Data Lake Storage, and other Azure services. Develop ETL (Extract, Transform, Load) processes using SQL Server Integration Services (SSIS), Azure Synapse Pipelines, or similar tools to prepare data for analysis and reporting. Implement data quality checks and governance practices to ensure accuracy, consistency, and security of data assets. Monitor and optimize data pipelines and workflows for performance, scalability, and cost efficiency, utilizing Microsoft Fabric for real-time analytics and AI-powered workloads. Strong proficiency in Business Intelligence (BI) tools such as Power BI, Tableau, and other analytics platforms. Experience with data integration and ETL tools like Azure Data Factory. Proven expertise in Microsoft Fabric or similar data platforms. In-depth knowledge of the Azure Cloud Platform, particularly in data warehousing and storage solutions. Strong problem-solving skills with a track record of resolving complex technical challenges. Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders. Ability to work independently and collaboratively within a team environment. Microsoft certifications in data-related fields are preferred. DP-700 (Microsoft Certified: Fabric Data Engineer Associate) is a plus. Who You Are: You show a tremendous amount of initiative in tough situations; are exceptional at spotting and seizing opportunities. You observe situational and group dynamics and select best-fit approach. You make implementation plans that allocate resources precisely. You pursue everything with energy, drive, and the need to finish. For This Role, You Will Need: Experience: 5+ years in Data Warehousing with on-premises or cloud technologies. Analytical & Problem-Solving Skills: Strong analytical abilities with a proven track record of resolving complex data challenges. Communication Skills: Ability to effectively engage with internal customers across various functional areas. Database & SQL Expertise: Proficient in database management, SQL query optimization, and data mapping. Excel Proficiency: Strong knowledge of Excel, including formulas, filters, macros, pivots, and related operations. MS Fabric Expertise: Extensive experience with Fabric components, including Lakehouse, OneLake, Data Pipelines, Real-Time Analytics, Power BI Integration, and Semantic Models. Programming Skills: Proficiency in Python and SQL/Advanced SQL for data transformations/Debugging. Flexibility: Willingness to work flexible hours based on project requirements. Technical Documentation: Strong documentation skills for maintaining clear and structured records. Language Proficiency: Fluent in English. SQL & Data Modeling: Advanced SQL skills, including experience with complex queries, data modeling, and performance tuning. Medallion Architecture: Hands-on experience implementing Medallion Architecture for data processing. Database Experience: Working knowledge of Oracle, SAP, or other relational databases. Manufacturing Industry Experience: Prior experience in a manufacturing environment is strongly preferred. Learning Agility: Ability to quickly learn new business areas, software, and emerging technologies. Leadership & Time Management: Strong leadership and organizational skills, with the ability to prioritize, multitask, and meet deadlines. Confidentiality: Ability to handle sensitive and confidential information with discretion. Project Management: Capable of managing both short- and long-term projects effectively. Cross-Functional Collaboration: Ability to work across various organizational levels and relationships. Strategic & Tactical Thinking: Ability to balance strategic insights with hands-on execution. ERP Systems: Experience with Oracle, SAP, or other ERP systems is a plus. Travel Requirements: Willing to travel up to 20% as needed. Preferred Qualifications that Set You Apart: Education: BA/BS/B.E./B.Tech in Business, Information Systems, Technology, or a related field. Technical Background: Bachelors degree or equivalent in Science, with a focus on MIS, Computer Science, Engineering, or a related discipline. Communication Skills: Strong interpersonal skills in English (spoken and written) to collaborate effectively with overseas teams. Database & SQL Expertise: Proficiency in Oracle PL/SQL. Azure Experience: Hands-on experience with Azure services, including Azure Synapse Analytics and Azure Data Lake. DevOps & Agile: Practical experience with Azure DevOps, along with knowledge of Agile and Scrum methodologies. Certifications: Agile certification is preferred.
Hyderabad
INR 8.5 - 18.5 Lacs P.A.
Hybrid
Full Time
Strong understanding of UI/UX principles and best practices. Proficiency in design tools - Figma, Adobe Creative Suite. Knowledge of HTML, CSS, and JavaScript. Ability to translate designs into functional code. Experience with A/B testing and usability testing. Ability to iterate on designs based on feedback. Working Experience on REACT JS Front-end Framework. Knowledge of Core Java/Spring boot.
Hyderabad
INR 7.5 - 17.5 Lacs P.A.
Hybrid
Full Time
TEKsystems is hiring for DLP Sr Analyst!! Exp - 5+ Years NP - Immediate to 15 days Location - (Hybrid Mode) Hyderabad Role & responsibilities: Experience in monitoring and analyzing DLP events on the DLP solution. Experience in day-to-day operations of the Data Loss Prevention (DLP) process. Hands-on experience of following detailed processes and procedures in security incident response lifecycle and its phases. Ability to handle, resolve data security events minimizing the impact to the Bank, employees and customer. Ability to understand and follow the incident response process through event escalations. Ability to learn the proper use and protection of data (required). Ability to work through the DLP event queue and resolve tickets quickly. Good level knowledge of GDPR requirements and regulations. Strong knowledge of various data security tool & techniques incl DLP, CASB. Knowledge of common operating systems and platforms. Flexible work availability to support the DLP teams responsibilities.
Hyderabad
INR 3.0 - 6.0 Lacs P.A.
Hybrid
Full Time
Role - Data Management Company - One of the Largest Investment Banks in the World. Responsibilities - Coordinating with the stakeholders for daily workflow and provide the necessary updates Be a mentor to junior resources on the team Be a back up to the Assistant Manager Performing ongoing validation, reconciliation and audit of employee data and data management processes, implementing data governance framework Maintain high level of accuracy on all transactions/reporting/Analysis Partner closely with various teams and other internal clients in handling employee related issues. Manage onboarding of resources within the MF Maintain high level of accuracy on all transactions/reporting/Analysis Create and append process SOPs Suggest process improvement areas based on strong subject knowledge Work as a SME and train other team members on the process
Bengaluru
INR 0.5 - 0.7 Lacs P.A.
Work from Office
Full Time
Looking for Penetration Testers with Mandatory Skills: Job Description: The Role: Cybersecurity Penetration Tester R&D Job Description Overview: Lead engagements from kickoff with product owners through scoping engagements, penetration testing and reporting while adhering to the agreed scope and deadlines. Minimum 3+ years of experience in web and thick client application penetration testing domains. Expertise in using tools such as Nmap, Wireshark, Burp suite, OWASP Zap, Echo Mirage, and OS such as Kali Linux or similar etc. Proficiency in dynamic analysis of thick client applications and reverse engineering to uncover the logic and develop exploits. Strong communication skills and ability to develop detailed PoCs and reports to convey complex technical information to both technical and non-technical stakeholders, train product team and promote security awareness. Stay up to date on the latest exploits and security trends. Experience: 4+Years LOCATION : Bangalore Notice period: Immediate to 20 days About TEKsystems: TEKsystems - an Allegis Group company is the worlds leading Technology Staffing & Recruiting Organization. We service over 6000 clients globally, which include 90% of the Fortune 500 companies. We specialize in Applications, Network Services, IT Support, and Communications Technologies. We have Offshore development centers across India. Please share resume at snausheen@teksystems.com
Hyderabad
INR 0.7 - 1.0 Lacs P.A.
Remote
Full Time
Preferred candidate profile Most Preferred Skills-.NET Core, SQL Server, Microservices, Azure, Service bus, Angular Mandatory skills - .NET Core, SQL Server knowledge, Microservices knowledge, Azure knowledge Net Framework and .Net Core development (C# and ASP.NET) •API based REST Web Services development •SQL Server development, including writing queries and Stored Procedures. Performance tuning. •Analyze complex logic in SQL Entity Framework and LinQ, Middleware, SOLID principles, design patterns, message queues and service bus, MediatR pattern, microservices authentication and authorization, 3rd party integration with microservices • In-depth understanding of the entire web development process (design, development and deployment) • Excellent analytical and multitasking skills
Hyderabad
INR 1.0 - 4.75 Lacs P.A.
Hybrid
Full Time
Role - Analyst Company - One of the Top 3 Investment Banks in the World. Responsibilities - Develop, analyze, and modify processes, data structures, and models. Interact with business teams and system analysts to review and analyze business requirements. Translate business requirements into specifications that will be used to implement required reports and dashboards, created from potentially multiple data sources. Develop, implement, and maintain BI solutions using Power BI, Tableau, Python, Excel, Power Query and other BI tools. Build and maintain data pipelines and ETL processes. Perform detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples). Perform routine and ad-hoc analysis and reporting to support business needs. Train end users on new reports and dashboards. Experience in data modeling, data extraction and data analysis
Hyderabad
INR 3.0 - 6.0 Lacs P.A.
Hybrid
Full Time
Role - Power BI Reporting. Company - One of the Largest Investment Bank. Responsibilities - Preparing reports and dashboards in Power BI, Tableau, & Excel Consolidate large data from multiple sources (ServiceNow and other internal tools) and publish outcome via reporting and data visualization tools. Translate conceptual questions into data driven analysis for leaders to take informed decisions Creating timesaver templates and automating recurring actions through Excel macros Automating work for requestors to improve efficiencies and add value Creating dashboards and reports from Qualtrics survey data Creating forms and tables in Access and integrating with SharePoint Creating site pages and site contents (shared documents, lists, libraries, apps) and data entry into lists, forms, etc., in SharePoint Perform additional tasks as required
Hyderabad
INR 7.5 - 17.5 Lacs P.A.
Hybrid
Full Time
TEKsystems is hiring for DLP Sr Analyst!! Exp - 5+ Years NP - Immediate to 15 days Location - Hyderabad Role & responsibilities: Experience in monitoring and analyzing DLP events on the DLP solution. Experience in day-to-day operations of the Data Loss Prevention (DLP) process. Hands-on experience of following detailed processes and procedures in security incident response lifecycle and its phases. Ability to handle, resolve data security events minimizing the impact to the Bank, employees and customer. Ability to understand and follow the incident response process through event escalations. Ability to learn the proper use and protection of data (required). Ability to work through the DLP event queue and resolve tickets quickly. Good level knowledge of GDPR requirements and regulations. Strong knowledge of various data security tool & techniques incl DLP, CASB. Knowledge of common operating systems and platforms. Flexible work availability to support the DLP teams responsibilities.
Hyderabad
INR 8.5 - 17.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Proficient with Python interfacing with 3rd party applications using REST APIs Strong knowledge of Pandas to support data analytics solutions GitHub experience Client/Server (https) experience Experience with Power BI, Jira and Confluence products (or similar tools) Advanced knowledge of Microsoft Office 365 Ability to work with large data sets Linux and Windows experience
Mumbai, Mumbai Suburban, Navi Mumbai
INR 10.0 - 20.0 Lacs P.A.
Work from Office
Full Time
Primary Functions and Essential Responsibilities: Understand M&A Program/Project goals and values and under direction organize projects and activities to plan. Identify and organize priority technology projects from various cross functional groups into a central program. Prioritize tasks and activities within projects with leadership to support the strategic direction and objectives of the IT M&A Program. Create and manage project related documentation like, but not limited to, project plans, work breakdown, technical requirements, release documentation, timelines, and roadmaps Adhere and comply with PMO processes and procedures using project management tools and standards, such as Jira and Confluence Assist in Program and Project administration and coordination Manage project budget and resources Review project documents and identify project deliverables, associated specifications, and completion criteria Take ownership of multiple projects and manage escalations, risk, issues, and decisions Coordinate with internal staff or outside vendors to successfully complete projects Validate and certify the project completion results and manage transition to support team and users Provide risk and issues management for projects Maintain a collaboratively working relationship with project stakeholders Conduct post project evaluation and identify and document lessons learned Monitor quality assurance and project success factors and report results upon project completion Experience Required: 8-10 years in a program and project management or project delivery role (preferably in an investment management firm) Experience managing integration projects (i.e. integration of multiple environments, infrastructure, and systems) Proficient knowledge of technology project and program management concepts, from planning and inception through implementation and support Experience in managing projects encompassing teams and tasks in multiple regions (global) Excel at Risk and Conflict Management Experience in developing and managing project plans, timelines, solutioning sessions and roadmaps Experience of Agile project management methods and tools such as Smartsheet, Jira Confluence Experience working with IT leadership and coordinating focused programs and plans Qualification: PMP Certification would be a plus
Hyderabad
INR 1.25 - 6.25 Lacs P.A.
Hybrid
Full Time
Role Summary: This role requires significant functional expertise of SAP payroll delivery primarily for Asia Pacific region (Indian) with practical knowledge of Template processes and standards and having technical SAP ABAP expertise will be an added advantage. This role is expected to function independently based on information gathered from multiple sources including internal and external business partners as well as Country Solutions & Localization team leadership. The role is expected to manage all aspects of product solution delivery and related communications. The role is responsible for providing regular status reports regarding key issues following defined processes and guidelines to internal business partners and team leadership. REQUIRED KNOWLEDGE, SKILLS & ABILITIES: A dynamic & result-oriented professional with over 3 to 10+ years experience in SAP HCM , SAP Payroll design and development to deliver high quality results. Strong hands-on experience in SAP ERP, ABAP, SAP HR, HCM, Agile, SAP HANA. Excellent communication skills, both verbal and written form. Strong analytical and logical thinking ability. Strong hold on country Payroll with expertise in customizing country PY solutions for Global clients. Ability to design and configure PY solutions in multi-tenant environment with 100% reusability and 100% maintenance free solutions. Configuration: Strong hold PY Schema's, PCRs, generic PY functions, reusable custom PY functions (Global in nature). Configuration: Strong hold on all PY Processes (mostly global in nature and widely practiced in different industries). Configuration: Strong hold all SAP specific WT's, monthly PY splits, specific clusters & Internal tables. Customization: Hands on in preparing Functional specifications for any PY specific report, programs or interfaces. Good knowledge of Employee/Manager Self Services, workflows, SAP/Portal, connectivity and landscape. Knowledge of ABAP Programming with debugging skills. A little about us: We’re partners in transformation. We help Organizations activate ideas and solutions to take advantage of a new world of opportunity. We are a committed team working with over 6000 product-based companies across North America, Europe, and Asia-Pacific. As an industry leader in IT talent management, we work with progressive leaders to drive change. In India, TEKsystems currently has 3000+ technical consultants employed at various Fortune 500 companies across the country. Please visit www.teksystems.com for more information. Have a look at our Glassdoor review on TEKsystems: https://www.glassdoor.co.in/Reviews/TEKsystems-Chennai-Reviews-EI_IE23297.0,10_IL.11,18_IM1067.htm A US-based $4.2 billion renowned brand in IT talent management, associated with over 6000 companies around the globe. World’s largest "Technology" talent management company, serving industries like IT, Telecom, Infrastructure and Engineering. TEKsystems is a part of Allegis Group which is a $12.3 Billion US-based privately held firm. Allegis is one of the world’s largest privately held companies (source: https://www.forbes.com/companies/allegis-group/) The 6th Largest IT talent management company in the world and the 2nd Largest in the US. Closely associated to 90% of Fortune 500 companies. Every year we deploy over 80,000 employees across different parts of the world. Operations in North America, Europe, and Asia-Pacific with over 300 offices across locations. In India, TEKsystems currently has 3000+ technical consultants employed at various Fortune 500 companies across the country. For the fourth consecutive year (2014 – 2017), TEKsystems was named to Fortune magazine’s “100 best companies to work for” list https://fortune.com/best-companies/2017/teksystems/ Please visit - www.teksystems.com, www.allegisgroup.com, for more information. Happy to answer any of your queries. Please feel free to reach out to me for more information on 8639264915
Hyderabad, Bengaluru
INR 14.0 - 20.0 Lacs P.A.
Hybrid
Full Time
ROLE SUMMARY: • To manage and enhance the IT service delivery and application support of KYC and TPRM data and technology processes supporting Financial Crime, aligned with regulatory requirements and commitments, internal policy frameworks, and relevant technology standards. The ideal candidate needs to have a strong background in IT application support / service management in large financial services organisations and have good working knowledge of the ITIL Framework and associated processes. They should also have experience working with KYC, Transaction Monitoring, and/or similar regulated processes. We are looking for an experienced individual with previous experience in E2E application lifecycle management, including incident, problem and change management, service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. In addition, you will be playing a key role through the transformation programme, including proactively supporting and guiding the development teams through current state challenges, opportunities and lessons learnt. RESPONSIBILITIES: Run the Financial Crime BAU processes and ensure all application integrations are functioning as expected. Monitor and review daily integration jobs, verifying successful execution and identifying any anomalies. Diagnose and perform root cause analysis (RCA) for any integration job failures related to Financial Crime application integrations. Lead knowledge and transition from the current teams into dedicated Financial Crime technology support teams, Data Quality (DQ) analysis, and detailed activity level documentation. Use ITIL framework to implement strong service management processes to deliver consistent, efficient and stable services to the GC, KYC and TM clients. Be part of the technology support team to manage business-critical daily processes for Financial Crime delivery. Enhance and maintain the data collation and reporting processes and applications to ensure accurate and timely availability of data for decision-making processes. Develop and enforce data governance policies and procedures to ensure data integrity, security, and compliance with regulatory requirements. Collaborate with various teams and functions to understand their data processes and needs. Provide guidance and support in establishing efficient data collection, storage, and retrieval processes. Monitor and analyze the performance of the current state of technical processes to identify areas for improvement, implement upgrades, and solve any issues to minimize downtime. Conduct regular data audits to identify and resolve data quality issues, ensuring the accuracy and reliability of data used for reporting and analysis. Train and support end-users with current processes, providing guidance on data entry, extraction, and interpretation. Stay up-to-date with industry trends and changes to internal technology standards and ways of working to identify opportunities for innovation and improvement within the organization. Collaborate with other IT teams and vendors to manage system integrations and data interfaces with other business applications. Prepare and present reports and analyses to support strategic decision-making processes. SKILLS: • Solid background in IT application support management or IT service management in large financial services organisations with KYC, Transaction Monitoring, and/or similar regulated processes. • Previous experience in E2E BAU lifecycle management, including incident, problem & change management, knowledge and service transition, stakeholder management and reporting, OLA/SLA identification and monitoring, and managing teams to deliver the E2E business and technology outcomes. • ITIL Foundation certification preferred or strong working knowledge of ITIL framework and its processes. • Deep technical knowledge and experience in managing complex MI and reporting applications. • Technical tools / skills: SQL, Alteryx (or similar data profiling and analysis), PowerBI (or other BI tools), ServiceNow (or similar ITIL applications). • Proficient in database management and data analysis tools. • Excellent problem-solving and troubleshooting skills to identify and resolve system issues. • Ability to develop and implement data management policies and procedures. • Good project management skills to lead and coordinate system upgrades and integrations. • Excellent verbal and written communication skills to effectively interact with stakeholders at various levels. • Ability to work collaboratively with cross-functional teams to understand their business needs and translate them into technology.
Bengaluru
INR 0.5 - 0.8 Lacs P.A.
Work from Office
Full Time
ONLY IMMEDIATE - 15 DAYS JOINERS WILL BE CONSIDERED . APPLY ONLY IF YOU'RE AVAILABLE FOR THE DRIVE ON 23rd MAY. Skills & Experience Experience of 5-7 years in Salesforce Development for the creation of cloud-based web applications. Proven experience in Salesforce Lightning Web Component & REST API development. Should be technology agnostic, with the willingness to provide solutions using the best possible technology, platform, or programming language. Solid understanding of architecture, design, development, test, and application integrations Solid analytical skill to debug application Familiar with AWS will be a plus. In depth knowledge and experience in integrating applications across diverse technical platforms . In depth knowledge in Content Management and Partner Relationship Management systems Strong interpersonal skills with ability to collaborate across various groups, build relationships and manage effectively in a matrix organization experience providing guidance, training, and mentoring to developers on solutions.
Hyderabad
INR 0.6 - 1.5 Lacs P.A.
Hybrid
Full Time
Position - .NET Technical lead Required skills: MS .Net with Angular Front End. Tech Stack: Angular 18, HTML 5, TypeScript, .NET Core 8, SQL Server 2019 and above, GCP Cloud/Azure Cloud
Hyderabad
INR 14.0 - 22.5 Lacs P.A.
Remote
Full Time
Role & responsibilities • Good experience in BMC truesight. • Have experience in Migration projects. • BMC Truesight, Strong Unix administration skills, shell scripting. • Python scripting and ansible is good to have. • TSOM, Truesight opps management module is needed. • Install, configure, and maintain Linux operating systems and related software. • Monitor system performance, troubleshoot issues, and ensure high availability and reliability of Linux-based infrastructure. • Collaborate with cross-functional teams to design and implement Linux-based solutions that meet business needs. • Implement and maintain security measures to protect Linux systems from unauthorized access and ensure compliance with industry regulations. • Perform regular system backups and disaster recovery procedures to minimize data loss and maintain business continuity. • Automate system administrative tasks using scripting languages such as Bash or Python to streamline processes and improve efficiency. • Manage user accounts, permissions, and access controls to ensure proper system security and data integrity. • Install, configure, and maintain network services, including DNS, DHCP, and LDAP. • Collaborate with software developers and system analysts to troubleshoot and resolve software compatibility issues on Linux platforms. Preferred candidate profile
Hyderabad, Bengaluru
INR 3.0 - 5.0 Lacs P.A.
Work from Office
Full Time
Role & responsibilities Deliver exceptional customer service to all walk-up clients. Provide hardware and application support, including asset management and tracking. Install and configure standard firm images on laptops and desktops. Interface with external customers and vendors as needed. Support new technology rollouts under supervisor guidance. Offer rotational after-hours emergency support as per service agreements. Deploy and support mobile devices, including setup, activation, and troubleshooting. Build strong relationships with users across all levels; promote ITS services and maintain ownership of issue resolution. Follow established processes; document issues/resolutions in knowledge bases and service tickets. Perform password resets and manage workstations using Active Directory. Support and provide training for A/V and video conferencing equipment. Assist infrastructure teams (LAN, WAN, Telephony) with onsite support when needed. Preferred candidate profile • B. Tech, BE & Engineering Graduates • Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage
Hyderabad, Chennai
INR 6.5 - 16.5 Lacs P.A.
Hybrid
Full Time
Job Title: Technical Support Engineer Location: Chennai & Hyderabad Notice: Immediate to 30 days serving JOB SUMMARY: A Network Operations SME position responsible for the providing solutions, support, and operations of the Enterprise network. has an knowledge of Cisco routers, switches, access points, and network hardware. Support Avaya CM, Session Manager, Media Gateways, Session Boarder Controllers Knowledge of Voice protocols such as SIP and VOIP Knowledge of Avaya Oceana/Breeze, IVR, CMS, ACD including vectors and VDNs Knowledge of Nice Call recording and Work Force Management Perform operational support of IT Infrastructure technology including, but not limited to, network, voice, etc. Perform analysis and resolve problems to restore normal IT Infrastructure operational levels. Complete project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. Assure compliance to required standards, procedures, guidelines and processes. Other duties as assigned or requested. Experience Required: Detailed knowledge on contact center applications (Nice, Avaya CMS, etc.) Operational experience with handling incidents, migration and support for contact center set up Working knowledge remote troubleshooting, desktop support, incident and Service request management . Excellent verbal and written communication skills Excellent customer service skills Excellent attention to detail and procedure interpretation. Qualifications Bachelors Degree in Engineering or equivalent Primary Skill Support Avaya CM, Session Manager, Media Gateways, Session Boarder Controllers Knowledge of Voice protocols such as SIP and VOIP Knowledge of Avaya Oceana/Breeze, IVR, CMS, ACD including vectors and VDNs Knowledge of Nice Call recording and Work Force Management Shift Details: Ready to work in 24/7 rotational shift. Mode: HYBRID - 10 days in a Quarter WFO
Pune
INR 12.0 - 20.0 Lacs P.A.
Hybrid
Full Time
Role & responsibilities Strategic Planning Create forward looking view of what the strategy should be with regard to Risk & Control in AM IT Relationship management Build and maintain relationships within WPB Cyber, CCO tech, ITSO, AM CITRO, Risk and Control Organization, ITID and 2nd line risk Knowledge Drive culture change around Risk & Control Consult on technology projects, providing support during IT audits Share best practice with the WPB Risk and Control Organization Provide guidance and help to IT delivery teams regarding security solutions to enable faster delivery of IT Systems Collaborating with IT development teams and other teams working closely in a DevOps and agile development processes Support the Safe and Secure development framework ensuring developers are coding in-line with security standards, practices and industry best-practice Stakeholder Management/Governance Partner with the AM business and Risk Functions to promote and provide support to relevant policies, standards and governance within AM IT Provide regional stakeholder updates with respect to global IT Control uplift programs Support IT engagement with internal / external / client audit and Regulatory Exams, including oversight of field work, collation of artefacts and partnership with CCO tech to remediate issues Attend relevant governance forums and where applicable provide appropriate MI Prepare the RCMM deck Communicate residual risk through reporting, business governance processes and forums Preferred candidate profile Partner and contribute to the risk & control agenda for AM IT Delivery of risk & control projects and programmes for AM IT Assist service owners in responding appropriately and effectively to firm-wide risk, cyber, internal, and external audits Contribute in evidence collection in delivery of external audits Partner with service owners, AM CITRO and 2nd line risk to identify and assess controls, determine mitigating actions and remediation activities, and understand the overall risk profile Advocate and support initiatives to improve accuracy across all Enterprise Golden Source data repositories Provide technical knowledge to support secure development of applications and remediation programs Provide visibility of status of action plans and external/internal audit issues Coordinate response to ICMP testing Support in mitigation of Risk Issue and Action Plan. Challenge where appropriate, decisions made on control implementation Review allocation of issues to AM IT and agree categorization of high/medium/low with audit and CCO tech Approve the raising and closure of regional IT issues, action plans, but look to automate process Fulfil DBIRO responsibilities for AM IT Advocate security policies and standards to wider IT team Support new IT projects with initial risk assessment, providing consultancy and guidance on controls and policies. Support where necessary key WPB security uplift initiatives Contribute to review of security standards and procedures Providing support for automated application security tooling working with Cybersecurity as necessary Interpret and advise on the results from security testing to both technical and non-technical audiences
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