About Airties At Airties we are on a mission to empower broadband operators to deliver a better-connected home experience for their subscribers. We have an exciting story to tell, and we want you to help us tell it! Airties offers broadband operators advanced Wi-Fi solutions and services to allow them bring an improved user experience for their subscribers. The Airties portfolio includes Smart Wi-Fi software, a cloud-based experience management platform with its companion app and data engine. Our company also offers expert, bespoke engineering and testing services. Globally, Airties is the most widely deployed provider of Smart Wi-Fi solutions to network service providers and our technologies are driving a better-connected user experience in more than 35 million homes. Introduction Airties is looking for a Field Application Engineer (FAE) in India. An FAE is the primary technical point of contact to Airties customers across APAC and Australia, accommodating different time zones. This is a multi-faceted role that supports product pre-sales, acceptance, launch and post deployment phases, requiring communication internally and externally at all levels, providing fast and high quality response to customers and being the customer advocate to internal teams. What you will do: Provide onsite installations, product trials and deployments, and other professional services to Airties customers. Work with customers in the field cooperating with Airties Sales, Project, Product and Engineering teams Support sales efforts by explaining current products and solutions, sending samples, conducting trials and proof-of-concepts Escalate product customization and localization needs of the customer to Product, Engineering, and Technical Support management After product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer. Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriately Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA) Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites. · Document each customer issue/request using Airties ticket management system Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution Respond to requests for technical information and assistance in a timely and professional manner Provide regular reports on field services and/or tests performed. · Travel to customer sites to rectify problems when/if necessary Work with the customer's staff to train and develop operations capability on Airties' products Support alpha and beta tests of new Airties products at customer sites Provide feedback to Sales, Product, and Engineering teams to improve Airties products Promote Airties products at customers and establish strong lasting customer relationships What you should ideally bring: Bachelor’s or higher degree in Network Engineering, EE or similar technical field is required 5+ years professional experience of which 2+ years of hands-on field experience in networking in a customer facing role delivering professional services is required Excellent communication, presentation and reporting skills in English is mandatory. This job requires extensive oral communication skills to deal with customer’s teams, and written communication skills to produce reports and technical notes to customers. Demonstration of oral and written English proficiency will be required during application Strong understanding of network protocols/standards: TCP, UDP, IP, Ethernet, Wi-Fi protocols, and IEEE 802.11 standards is mandatory Knowledge of network tools like Wireshark, tcpdump, Iperf, etc. · Shell/Phyton scripting knowledge is a plus General understanding of AWS and similar cloud technologies along with Tableau, Databricks and Grafana Linux and very comfortable with CLI in various environments Expert in remote access tools and applications: Telnet / SSH / SCP / TFTP / Serial Console Experience with broadband, IPTV, and streaming video technologies is big plus Experience with Customer Premise Equipment devices, residential gateways, set top boxes is required. Familiarity with CPE management software solutions is a plus Ability to travel within short notice is required. This position requires international travel up to 50% of work time. Airties has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, color, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to outside of Turkey; in particular to its subsidiaries. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to its headquarters established in Turkey. Show more Show less

At Airties we are on a mission to empower broadband operators to deliver a better-connected home experience for their subscribers. We have an exciting story to tell, and we want you to help us tell it. Airties offers broadband operators with advanced Wi-Fi solutions and services to allow them bring an improved user experience for their subscribers. The Airties portfolio includes Smart Wi-Fi software, a cloud-based experience management platform with its companion app and data engine as well as expert engineering and testing services. Airties is the most widely deployed provider of Smart Wi-Fi solutions to network service providers around the globe and our technologies are driving a better-connected user experience in more than 35 million homes worldwide. What you should ideally bring: BSc degree in Electrical-Electronics Engineering, Computer Science or related fields. (MSc. Degree in the mentioned fields is preferrable.) 5+ years of experience in a related field Experience in the field of Wi-Fi networks, and experience with link layer protocols Strong knowledge of wireless standards (IEEE 802.11/Wi-Fi, 802.15.4, ZigBee, Bluetooth) Knowledge of channel access algorithms, wireless communications networking protocols, and network performance analysis, physical layer concepts Good command of Python and/or Java C programming experience in Linux Familiarity with Linux device driver and kernel module development Familiarity with version control software (svn, git), cross-compiling, make Familiarity with embedded Linux distributions UNIX shell scripting Excellent command of English (written and spoken) Ability to thrive in a fast-paced, dynamic work environment following agile development methodologies Multi-tasking and prioritisation skills Must be a good team player and show ability and willingness to motivate and support other engineers What you will do: Implement proof of concept prototypes of wireless networking solutions Design and develop embedded software for Wi-Fi networks Conduct performance analysis and feasibility studies using simulations, experiments, analytical modeling Closely monitor state-of-the-art developments in academia, industry, and standardization activities (e.g. Wi-Fi, PLC, ZigBee, Bluetooth, etc) Develop and drive innovative ideas from scouting to projects Design and develop patentable innovative wireless solutions Write patent disclosures, work with patent attorneys on patent applications, address patent examiner reports Airties has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, colour, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties either to or from Turkey, as the case may be; in particular to its affiliated companies. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to its headquarters established in France.

About Airties At Airties we are on a mission to empower broadband operators to deliver a better-connected home experience for their subscribers. We have an exciting story to tell, and we want you to help us tell it! Airties offers broadband operators advanced Wi-Fi solutions and services to allow them bring an improved user experience for their subscribers. The Airties portfolio includes Smart Wi-Fi software, a cloud-based experience management platform with its companion app and data engine. Our company also offers expert, bespoke engineering and testing services. Globally, Airties is the most widely deployed provider of Smart Wi-Fi solutions to network service providers and our technologies are driving a better-connected user experience in more than 35 million homes. Introduction Airties is looking for a Field Application Engineer (FAE) in India. An FAE is the primary technical point of contact to Airties customers across APAC and Australia, accommodating different time zones. This is a multi-faceted role that supports product pre-sales, acceptance, launch and post deployment phases, requiring communication internally and externally at all levels, providing fast and high quality response to customers and being the customer advocate to internal teams. What you will do: Provide onsite installations, product trials and deployments, and other professional services to Airties customers. Work with customers in the field cooperating with Airties Sales, Project, Product and Engineering teams Support sales efforts by explaining current products and solutions, sending samples, conducting trials and proof-of-concepts Escalate product customization and localization needs of the customer to Product, Engineering, and Technical Support management After product release, take responsibility for recording, tracking and handling defects and technical feedback from the customer. Conduct first level root-cause analysis, issue replication and answer technical questions real time on site and escalate appropriately Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA) Work closely with Engineering teams to investigate, assign, and resolve defects. Deploy software defect fixes at customer sites. · Document each customer issue/request using Airties ticket management system Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution Respond to requests for technical information and assistance in a timely and professional manner Provide regular reports on field services and/or tests performed. · Travel to customer sites to rectify problems when/if necessary Work with the customer's staff to train and develop operations capability on Airties' products Support alpha and beta tests of new Airties products at customer sites Provide feedback to Sales, Product, and Engineering teams to improve Airties products Promote Airties products at customers and establish strong lasting customer relationships What you should ideally bring: Bachelor’s or higher degree in Network Engineering, EE or similar technical field is required 5+ years professional experience of which 2+ years of hands-on field experience in networking in a customer facing role delivering professional services is required Excellent communication, presentation and reporting skills in English is mandatory. This job requires extensive oral communication skills to deal with customer’s teams, and written communication skills to produce reports and technical notes to customers. Demonstration of oral and written English proficiency will be required during application Strong understanding of network protocols/standards: TCP, UDP, IP, Ethernet, Wi-Fi protocols, and IEEE 802.11 standards is mandatory Knowledge of network tools like Wireshark, tcpdump, Iperf, etc. · Shell/Phyton scripting knowledge is a plus General understanding of AWS and similar cloud technologies along with Tableau, Databricks and Grafana Linux and very comfortable with CLI in various environments Expert in remote access tools and applications: Telnet / SSH / SCP / TFTP / Serial Console Experience with broadband, IPTV, and streaming video technologies is big plus Experience with Customer Premise Equipment devices, residential gateways, set top boxes is required. Familiarity with CPE management software solutions is a plus Ability to travel within short notice is required. This position requires international travel up to 50% of work time. Airties has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, color, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to outside of Turkey; in particular to its subsidiaries. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to its headquarters established in Turkey.

At Airties we are on a mission to empower broadband operators to deliver a better-connected home experience for their subscribers. We have an exciting story to tell and we want you to help us tell it. Airties is the most widely deployed provider of Wi-Fi Mesh solutions to operators around the globe. Airties designs and develops software and hardware that enables seamless wireless integration at the touch of a button, increased wireless speeds, and coverage throughout subscribers’ entire homes. The comprehensive product portfolio includes Wi-Fi mesh extenders, wireless set-top boxes and cloud-based Wi-Fi monitoring and optimization systems. Airties is seeking a SRE/DevOps Engineer based in Bangalore, India for its AWS cloud-based Wi-Fi monitoring and optimization system. This position involves hands on deployment, administration, maintenance, and support and of the system and data extraction for analysis. Your deliverables will enable our product and engineering teams to spin up, maintain, and monitor the necessary infrastructure they need to run our applications and services. As our SRE/DevOps Engineer (AWS) , you’ll get the opportunity to choose and implement a variety of technologies that will help us improve and streamline our infrastructure and processes. What you will do: Define and monitor SLOs and SLIs for critical services to ensure they meet performance and reliability targets. Regularly review and adjust these metrics as necessary. Lead and participate in incident response activities, including identifying, investigating, and resolving incidents to minimize impact on service availability and performance. Conduct post-incident reviews (postmortems) to identify root causes and implement preventative measures. Analyze system performance metrics and forecast capacity requirements to ensure adequate resources are available to support current and future workloads. Identify opportunities for performance optimization and efficiency improvements. Continuously evaluate and improve processes, tools, and infrastructure to enhance reliability, efficiency, and scalability. Stay up-to-date with industry trends, emerging technologies, and best practices, and drive innovation within the organization. Monitor system health and performance using monitoring tools and alerting systems, and respond promptly to alerts and incidents. Drive efficiency by automating repetitive tasks and processes. Evaluate and implement technology options for managing our enterprise SaaS products in the cloud. Enhance our platform by identifying areas for improvement based on monitoring data. Ensure robust security practices by leveraging industry best practices and available tools. Regularly assess and enhance security measures. Collaborate with security teams to implement and maintain compliance standards Be the go-to expert for AWS services. Participate in design discussions related to AWS architecture. Optimize AWS resources, cost, and performance. Work closely with the development team to create a development environment that fosters productivity and innovation. Propose and drive adoption of new solutions that enhance our platform. Diagnose and resolve complex system and application issues promptly. What you should ideally bring: Hold a Bachelor of Science (BSc) degree in Engineering or a related field. Minimum 3 years of relevant experience in Platform Engineering, SRE, and/or DevOps in production environments. Expertise in AWS Clous setup with 3+ years of hands-on experience. Proven track record of owning the uptime of distributed cloud-based systems. Possess at least 3 years of experience with scripting languages (Bash, Python, NodeJS, Ruby, or PHP) and related automation projects. Proficiency in “Infrastructure-as-Code” tools such as CloudFormation, Terraform, Chef, Ansible, and Puppet. Experience in building and using Observability frameworks for a microservice based distributed AWS cloud setup with tools such as Prometheus, Grafana, CloudWatch etc. Proficient in setting up and managing CI/CD pipelines and deployment tools (e.g., Jenkins, Git, GitHub etc). Experienced is 24x7 Support model for Cloud uptime and maintenance activities Strong spoken and written English communication skills. Self-driven, responsible, eager to learn, and proactive. Independent, goal-oriented, and proactive attitude. Disciplined and effective in remote work environments. Nice to Have: Comprehensive understanding of networking concepts (layers, firewalls, DNS, VPN, etc.) and how to build secure infrastructure and an awareness of common server security vulnerabilities. Have experience in designing and building scalable ETL infrastructure Have experience working in a distributed team(s) environment Got SaaS product experience, especially in a dynamic environment Used to own and provide 24/7 SaaS product support, running on a major vendor cloud AWS Cloud certification(s) Airties has a zero tolerance to discrimination policy. In this regard, during the course of the evaluation of your job application and during all your employment relation, if any, all discriminatory factors such as race, sex, sexual orientation, social gender definitions/roles, colour, national or social background, ethnicity, religion, age, disablement, political opinion or any status that is protected under law shall be totally disregarded. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties either to or from Turkey, as the case may be; in particular to its affiliated companies. *By applying to this job opening, you agree, acknowledge and consent to the transfer of your personal data by Airties to its headquarters established in France.