Airport Representative - Front Office

The position at The Westin Chennai Velachery involves responding to and managing guest inquiries, requests, and concerns through various communication channels such as telephone, email, and chat. As a team member, you will be responsible for operating the telephone switchboard, processing wake-up calls, and directing calls to the appropriate departments. Additionally, accurately recording and relaying messages, logging guest requests, and ensuring satisfactory resolution are key aspects of the role. Providing information about room features, amenities, and local attractions to guests, assisting with room service orders, menu inquiries, and supporting guests with internet access and entertainment services are also part of the responsibilities. Adherence to company policies and procedures, maintaining a professional appearance, respecting guest confidentiality, and safeguarding company assets are essential. Welcoming and assisting guests according to established standards, meeting service needs, accommodating guests with disabilities, and expressing gratitude sincerely are expected behaviors. Effective communication, building positive relationships, collaborating with team members, achieving quality assurance standards, and performing physical tasks such as standing, walking, and lifting objects as required are integral to the role. Flexibility to perform additional job duties as assigned by supervisors is also necessary. The ideal candidate for this position possesses a high school diploma or equivalent. While prior work experience is not mandatory, candidates with no supervisory experience or specific licenses or certifications are encouraged to apply. Marriott International promotes diversity, inclusion, and equal employment opportunities for all individuals, irrespective of protected statuses or backgrounds under applicable laws. As part of the Westin brand, the commitment is to empower guests to prioritize their well-being during their travels, enabling them to be their best selves. The brand's mission focuses on wellness, and enthusiastic associates play a vital role in bringing unique wellness programs to life. Westin seeks individuals who are passionate, active, prioritize personal well-being, exhibit optimism, and embrace adventure. Joining the global team at Westin allows associates to excel in their roles, contribute to a purpose-driven environment, and evolve into their best versions professionally and personally.,