Airport Ground staff (CSA)

As an Airport Ground Staff, your primary role will involve working both inside and outside the airport terminal to ensure a smooth and efficient experience for passengers. **Role Overview:** - Inside the airport terminal, you will be responsible for checking passengers in for flights, re-routing or re-booking passengers affected by flight disruptions, and assisting individuals with special needs or inquiries. Additionally, you will provide passengers with timely flight information and aid in security checks when necessary, all while delivering exceptional customer service. - Outside the airport terminal, your duties will include handling the loading and unloading of passenger bags from aircraft, assisting passengers boarding or disembarking from flights, directing aircraft to designated taxi spots, and offering services such as steps for safe aircraft disembarkation. **Key Responsibilities:** - Check passengers in for flights - Re-route or re-book passengers in case of flight cancellations or delays - Assist disabled passengers and those traveling with young children - Provide flight information to passengers - Assist with inquiries, including lost or delayed baggage - Help with security checks as required - Handle loading and unloading of passenger bags - Assist passengers boarding and disembarking from aircraft - Direct landed aircraft to taxi spots - Provide services like steps for safe aircraft disembarkation **Qualifications Required:** - Strong customer service skills - Ability to work efficiently in a fast-paced environment - Good communication and interpersonal skills - Attention to detail and ability to handle multiple tasks simultaneously This job offers you the opportunity to play a crucial role in ensuring a positive experience for passengers and maintaining the smooth operation of airport services.,