Air Logistics Healthcare Customer Care Specialist

As a member of the Air Logistics team at Kuehne+Nagel, you will be instrumental in delivering customer excellence through your expertise and skills. Your primary responsibility will be to lead, direct, and optimize your local Customer Care Team (CCL) to ensure continuous customer satisfaction and sustainable growth. By leveraging your strong knowledge in forwarding and market trends, you will drive service improvements to enhance customer experience and ensure satisfaction with the company's products, services, and features. Key Responsibilities: - Focus on customer engagement, satisfaction, retention, and reactivation by maintaining high service quality levels and collaborating closely with operational and commercial stakeholders. - Lead all sales activities to drive business growth. - Ensure seamless customer onboarding processes. - Continuously improve processes and controls to maintain accurate customer data and service information in company systems. - Manage communication and information exchange with internal and external stakeholders for effective shipment management. - Prioritize and manage customer complaints to uphold service standards. - Collaborate with the Operational Care Center (OCC) and Revenue Care Center (RCC) to optimize customer experience. - Meet all financial targets and strategic objectives of your Customer Care Team. Qualifications Required: - Experience in Air freight export operations with knowledge in the healthcare sector. - Proficient in dealing with carriers and stakeholders. - Familiarity with healthcare compliance, policies, and quality control. - Excellent communication skills in English. - Minimum of 5 years of work experience in customer care with an operational background. In addition to your role-specific responsibilities, working at Kuehne+Nagel offers you: - Global Industry Leader: Join one of the top logistics and supply chain companies globally, providing stability and international exposure. - Career Growth Opportunities: Access internal development programs, training, and global mobility opportunities. - Diverse & Inclusive Culture: Collaborate with multicultural teams worldwide in a supportive environment. - Innovative & Future-Focused: Contribute to a company investing in sustainability, digitalization, and green logistics. - Competitive Benefits: Enjoy attractive compensation, flexible work arrangements, and comprehensive benefits packages. At Kuehne+Nagel, logistics plays a crucial role in shaping everyday life, from consumer goods to healthcare. Your work with us goes beyond logistics, impacting people's lives worldwide in ordinary and extraordinary ways. Join us in moving the world forward and making a real difference with your career. Please note that unsolicited profiles from placement agencies will not be considered. Only candidates with a prior signed agreement will be reviewed, and no fees will be paid for unsolicited submissions.,