Air Logistics Healthcare Customer Care Specialist

You will be joining the Air Logistics team at Kuehne+Nagel, where your expertise and skills will be crucial in delivering customer excellence. As a part of the team, you will lead, direct, and optimize your local customer care team to ensure continuous customer satisfaction and sustainable growth. Your responsibilities will involve working closely with internal and external stakeholders to drive service improvements and enhance the overall customer experience. Key Responsibilities: - Focus on customer engagement, satisfaction, retention, and reactivation through high service quality and collaboration with key stakeholders. - Lead all sales activities and ensure best-in-class customer onboarding. - Continuously improve processes and controls to maintain accurate customer data and enhance customer reporting. - Manage interfaces and information exchange to ensure efficient shipment management. - Prioritize customer complaint management and ensure delivery against financial targets and strategic objectives. Qualifications Required: - Air freight export operational experience in the healthcare sector. - Experience in dealing with carriers and stakeholders. - Knowledge of healthcare compliance, policies, and quality control. - Good communication skills in English. - Minimum of 5 years of working experience in customer care with an operational background. At Kuehne+Nagel, you will have the opportunity to work for a global industry leader in logistics and supply chain, offering stability and international reach. You will also have access to career growth opportunities through internal development programs, training, and global mobility. Additionally, you will collaborate with teams in a diverse and inclusive culture, contribute to innovative and future-focused initiatives, and enjoy competitive benefits including attractive compensation and flexible working options. Please note that placement agencies are advised not to submit unsolicited profiles, as any such submissions will be considered the property of Kuehne+Nagel with no fees paid.,