Air Export Customer Service

Role Description

• Providing seamless and excellent customer-focused solutions to support the achievement of business objectives.
• Satisfy the customers demand by giving excellent service
• Understand customer&aposs business needs to provide a solution and maintain consistent quality.
• Opening a jobs in the logi-sys and prepared the docket upon receipt of shipping documents from exporter or from internal team.
• Ensure to prepare the Draft AWB accurately and share the same to customer for approval. Communicate with Shipper for fast approval of the AWB.
• Submitting ASI data with Airline for releasing carting & gate pass on timely manner.
• Ensure to talk with operation boys, transporters & shipper for smooth clearance.
• Once shipment cleared, ensure to send pre-alert documents to all involved parties ie shipper & agent along with tentative flight details.
• Keep on tracking the shipment till shipment arrived at destination.
• Ensure to send clear & correct shipment related documents along with handover set of the Airline for destination clearance based on Shipper instructions.
• Before leaving each day a complete check of the workflow is complete and any exceptions are dealt with before the day end.
• Meet KPI standards, as per the companys procedures.

Qualifications

• Graduate.
• Understanding of international freight documentation process is a plus.
• Additional Import-Export related certification is desirable.

Experience required

• Minimum of 3 -4years experience is mandatory
• Good computer skills (Excel, Word, PowerPoint).