AI/ML Engineer

As a Technical Support Specialist with expertise in AI/ML, you will play a crucial role in providing support for enterprise applications and leveraging cutting-edge technologies to enhance support processes. Your responsibilities will include: - Utilizing your 8-12 years of experience in Enterprise Application Support Management to lead automation, observability, and shift-left processes. - Demonstrating excellent communication and problem-solving skills to effectively engage with stakeholders at all levels. - Leveraging your familiarity with the Supply Chain domain, Service Now for Incident Management, and monitoring tools such as PagerDuty, Data-dog, Prometheus, and Splunk. - Taking on a technical leadership role by driving innovation in support using AI and ML-powered tools and leading during critical incidents. - Driving support process improvement by developing automation for auto-triage, self-healing, real-time diagnostics, and enhancing observability platforms for early anomaly detection. - Contributing to the development of smart support tools like AI/ML summarizers, chatbots, and knowledge search systems, and integrating LLM-based agents into workflows. You will be joining a leading Software giant in India with a global presence and a strong focus on technology, consulting, and business process services. This role is based in Hyderabad and requires a minimum of 7 years of work experience in the field.,