AI Engineer - Client Automation & Agent Development

Position Name - AI Engineer Client Automation & Agent Development

Responsibilities:

• Design and deploy AI agents and workflow automations using low-/no-code platforms (Krista, Hatz.ai, UiPath Apps, Zapier, Microsoft Copilot Studio).

• Conduct AI readiness workshops, map business processes, and define automation ROI.

• Integrate with SaaS tools (Microsoft 365, Slack, CRMs, ERPs, PSA/RMMs) using APIs/webhooks.

• Apply LLM techniques (prompt chaining, RAG, tool calling) with secure, scalable design.

• Monitor performance, drive adoption, and iterate based on telemetry and feedback.

• Ensure SOC 2, HIPAA/PCI/GDPR compliance and partner with Cybersecurity teams.

• Maintain documentation, reusable templates, and lead enablement sessions.

Client Discovery & Solutioning

• Run AI readiness workshops, map current processes, and quantify automation ROI.

• Translate business requirements into technical agent designs.

Agent & Automation Development

• Build and connect conversational and task-oriented agents in Krista, Hatz.AI, or comparable tools.

• Integrate with SaaS apps (M365, Slack, PSA/RMM platforms, CRMs, ERPs) via APIs and webhooks.

• Implement datagovernance guardrails, prompt engineering best practices, and observability.

MLOps & Continuous Improvement

• Configure evaluation pipelines, drift monitoring, and automated retraining triggers.

• Analyze usage telemetry and feedback; iterate to maximize adoption and business impact.

Security & Compliance

• Enforce SOC 2 Type II and HIPAA/PCI/DataPrivacy controls across all AI workflows.

• Perform threat modeling and collaborate with our Cybersecurity team on secure architectures.

Thought Leadership & Enablement

• Document reusable patterns, templates, and playbooks.

• Mentor internal engineers and present at client webinars, peer groups, and industry events.

Skills, Knowledge, and Experience:

• 3+ years in AI/ML, RPA, or workflow automation in production settings.

• Hands-on with at least one low-code AI platform (Krista, Hatz.ai, UiPath, etc.).

• Proficient in Python or JavaScript for API integration and custom middleware.

• Strong understanding of LLM pipelines, security guardrails, and data governance.

• Excellent English communication skills; consulting and stakeholder engagement.

• 4+ hour overlap with U.S. Eastern Time (for remote India-based roles).

Preferred Skills and Qualifications:

• Experience in MSP, ITSM, or SMB IT environments.

• Familiarity with Krista DSL, Hatz.ai Studio, LangChain, or Semantic Kernel.

• Past AI deployments in domains like Sales, HR, Marketing, or Finance.

• Certifications: Microsoft AI-102, UiPath Developer, CompTIA Data+.

Industry:

Information Technology / Managed Services

Employment Type:

Full-Time

Benefit: Industry leading Compensation + Performance Bonus + HR Benefits.