Position Name - AI Engineer Client Automation & Agent Development Responsibilities: • Design and deploy AI agents and workflow automations using low-/no-code platforms (Krista, Hatz.ai, UiPath Apps, Zapier, Microsoft Copilot Studio). • Conduct AI readiness workshops, map business processes, and define automation ROI. • Integrate with SaaS tools (Microsoft 365, Slack, CRMs, ERPs, PSA/RMMs) using APIs/webhooks. • Apply LLM techniques (prompt chaining, RAG, tool calling) with secure, scalable design. • Monitor performance, drive adoption, and iterate based on telemetry and feedback. • Ensure SOC 2, HIPAA/PCI/GDPR compliance and partner with Cybersecurity teams. • Maintain documentation, reusable templates, and lead enablement sessions. Client Discovery & Solutioning • Run AI readiness workshops, map current processes, and quantify automation ROI. • Translate business requirements into technical agent designs. Agent & Automation Development • Build and connect conversational and task-oriented agents in Krista, Hatz.AI, or comparable tools. • Integrate with SaaS apps (M365, Slack, PSA/RMM platforms, CRMs, ERPs) via APIs and webhooks. • Implement datagovernance guardrails, prompt engineering best practices, and observability. MLOps & Continuous Improvement • Configure evaluation pipelines, drift monitoring, and automated retraining triggers. • Analyze usage telemetry and feedback; iterate to maximize adoption and business impact. Security & Compliance • Enforce SOC 2 Type II and HIPAA/PCI/DataPrivacy controls across all AI workflows. • Perform threat modeling and collaborate with our Cybersecurity team on secure architectures. Thought Leadership & Enablement • Document reusable patterns, templates, and playbooks. • Mentor internal engineers and present at client webinars, peer groups, and industry events. Skills, Knowledge, and Experience: • 3+ years in AI/ML, RPA, or workflow automation in production settings. • Hands-on with at least one low-code AI platform (Krista, Hatz.ai, UiPath, etc.). • Proficient in Python or JavaScript for API integration and custom middleware. • Strong understanding of LLM pipelines, security guardrails, and data governance. • Excellent English communication skills; consulting and stakeholder engagement. • 4+ hour overlap with U.S. Eastern Time (for remote India-based roles). Preferred Skills and Qualifications: • Experience in MSP, ITSM, or SMB IT environments. • Familiarity with Krista DSL, Hatz.ai Studio, LangChain, or Semantic Kernel. • Past AI deployments in domains like Sales, HR, Marketing, or Finance. • Certifications: Microsoft AI-102, UiPath Developer, CompTIA Data+. Industry: Information Technology / Managed Services Employment Type: Full-Time Benefit: Industry leading Compensation + Performance Bonus +HR Benefits.
