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AI - Conversational AI Manager

AI - Conversational AI Manager

Accenture in India

6 - 10 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

machine learning sentiment analysis predictive analytics customer segmentation data analysis business strategies generative ai intent classification behavioral analysis conversational ai

Work Mode

On-site

Job Type

Full Time

Job Description

As a Data Science Manager in the S&C GN team at Accenture, you will be part of an innovative Data Science team specializing in the Contact Center domain. Your primary focus will be on transforming customer interactions through data-driven intelligence. - Develop and fine-tune Generative AI models to improve customer interactions and enhance self-service capabilities. - Build and deploy ML models for intent classification, sentiment analysis, and predictive analytics. - Conduct customer segmentation and behavioral analysis to personalize recommendations and drive targeted engagement strategies. - Optimize conversational AI workflows for improved intent recognition and response generation. - Analyze large-scale customer interaction data to extract actionable insights and refine business strategies. - Collaborate with cross-functional teams to integrate AI-driven solutions into existing platforms. - PhD with 6+ years of relevant experience, OR - Masters degree with 8+ years of experience, OR - Bachelors degree with 11+ years of experience If you are passionate about applying data science to solve real-world customer experience challenges and want to work on cutting-edge AI and data science techniques in the contact center space, this role at Accenture is the perfect fit for you.,

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AI - Conversational AI Manager